<![CDATA[AbstractIn the current digitalization era, various types of online shopping or marketplaces as well as support for providing delivery service facilities from internet-based transportation services, have changed people's behavior from shopping traditionally to shopping online. The popularity of online shopping in the community in recent years has driven the growth of the logistics sector in the country, marked by an increase in the use of delivery services.The purpose of this study was to describe consumer satisfaction, service quality, timeliness, and trustworthiness of J&T Express shopping services on the Marketplace, to determine and analyze the effect of service quality, timeliness, and trustworthiness of J&T Express services on consumer satisfaction shopping at the Marketplace, to find out and analyze the effect of service quality on J&T Express services on consumer satisfaction shopping at the Marketplace. to find out and analyze the effect of timeliness on J&T Express services on consumer satisfaction shopping at the Marketplace, to find out and analyze the effect of trust in J&T Express services on consumer satisfaction shopping at Marketplace.The results showed that service quality, timeliness, and trustworthiness of J&T Express services had a significant effect on consumer satisfaction shopping at Marketplace, service quality on J&T Express services had a significant effect on consumer satisfaction shopping at Marketplace, timeliness on J&T Express services had no significant effect on satisfaction. consumers shop at Marketplace, trust in J&T Express services has a significant effect on consumer satisfaction shopping at Marketplace. Regarding timeliness on the statement "J&T Express rarely experiences delays" gets the lowest score. Suggestions for companies are expected to pay more attention and improve on factors that can affect timeliness such as process priority, order data collection accuracy, order grouping, and lot size so that it will increase consumer satisfaction so that in the future consumers can use J&T Express services continuously. Likewise with service quality, the J&T Express company still maintains service quality because if the service quality is good, consumers will be more satisfied and increase. The J&T Express company also maintains trust because consumers always put their trust that J&T Express services can be trusted and will continue to depend on the service company. Keywords: Quality of service, Punctuality, Trust, and Consumer satisfaction]]>
