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All Journal Jurnal Administrasi Publik : Public Administration Journal Takuana: Jurnal Pendidikan, Sains, dan Humaniora Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Normawati Normawati
Universitas Pattimura
Arts Humanities Education Social Sciences

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Bridging the Local Digital Readiness Gap: Evidence from IKD Implementation in Waiheru Village, Ambon City Normawati Normawati; Humairah Almahdali; La Madjid
Jurnal Administrasi Publik (Public Administration Journal) Vol. 16 No. 1 (2026): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v16i1.16442

Abstract

The Digital Population Identity (Identitas Kependudukan Digital/IKD) program is part of Indonesia's digital government agenda, yet its local implementation depends on more than application availability. This study analyzes the effectiveness of IKD implementation in Waiheru Village, Ambon City, through four digital governance dimensions: accessibility, service efficiency, institutional readiness, and trust-based participation. Using a descriptive qualitative design, data were collected through 14 semi-structured interviews with the village head, civil administration staff, community leaders, IKD users, and non-users, supported by two focus group discussions, observation at the village office, and document review. Thematic analysis shows that IKD has begun to support faster identity verification, but its effectiveness remains limited by unequal digital access, low user capability, weak institutional readiness, partial service integration, and limited trust in data governance. The novelty of this study lies in identifying a local digital readiness gap, where national digital identity policy is formally available but cannot produce inclusive public value without village-level facilitation. Theoretically, the study extends digital governance literature by explaining grassroots digital identity effectiveness as a socio-institutional process shaped by policy translation, bureaucratic capacity, citizen capability, trust, and co-production, rather than by application availability alone. The study recommends community-based digital mentoring, stronger coordination between Dukcapil and village officials, and service indicators that measure accessibility, efficiency, trust, and citizen participation.
Pengaruh Disiplin terhadap Kinerja Pegawai pada Kantor Badan Pengembangan Sumber Daya Manusia (BPSDM) Provinsi Maluku Ida Hitimala; Normawati Normawati; Jeanly Waisapy
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.339

Abstract

This research investigates how employee discipline affects their performance at the Human Resources Development Agency of Maluku Province. Discipline is seen as a key driver that shapes employees’ attitudes, accountability, and professional conduct within the organization. Using a quantitative method, the study examines the link between discipline as the predictor and performance as the outcome. Results reveal that disciplined employees exhibit higher efficiency, adhere to organizational rules, and complete responsibilities reliably. The study emphasizes that fostering discipline is crucial for boosting individual performance and advancing overall organizational productivity, especially in government institutions where structured work behavior underpins effective service delivery.
Evaluating Public Service Quality Using the SERVQUAL Model: An Analysis of Key Service Dimensions Garry Juadry Engko; Wahab Tuanaya; Normawati Normawati; Safrudin Bustam Layn
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 6 No. 1 (2025): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

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Abstract

This study assesses the quality of public services at the Benteng Village Office in Nusaniwe District, Ambon City, utilizing the SERVQUAL model across five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. While most indicators for Tangibles, Reliability, and Assurance are being met, there are notable gaps in the comfort of physical facilities and the technological proficiency of staff. The Responsiveness dimension aligns with community expectations; however, there are concerns regarding staff friendliness in the Empathy dimension. Key factors affecting service quality include the professionalism of human resources, IT infrastructure, and community oversight. The study recommends enhancing staff skills, upgrading facilities, and promoting a positive service culture to elevate service quality in Benteng Village.
Enhancing Accuracy in Food Security Services: Challenges and Technological Solutions Yakob Thomas Ngobut; Normawati Normawati; St. K. Ohoiwutun
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 6 No. 2 (2025): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

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Abstract

This research is significant because the accuracy of public services in the field of food security directly influences food availability and community welfare in Maluku Province. The study aims to examine the precision and effectiveness of public services delivered by the Maluku Provincial Food Security Agency in implementing market operations. A descriptive qualitative method was employed, utilizing interviews, observations, and document analysis as data collection techniques. The findings indicate that, despite facing challenges such as limited technological infrastructure and coordination barriers, the agency has demonstrated effectiveness in executing market operations. The study concludes that enhancing the use of technology and strengthening collaboration among stakeholders are crucial steps toward improving the accuracy and reliability of public services in the region's food security sector.
The Impact of Information and Communication Technology on Enhancing Health Service Quality Suwanto Suwanto; Normawati Normawati; Josep A. Ufie; Safrudin Bustam Layn
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 6 No. 2 (2025): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

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Abstract

This study investigates how information and communication technology (ICT) can enhance health services at the Central Maluku District Health Office. The findings reveal that website and mobile applications, telemedicine, and GIS need infrastructure upgrades, improved technological literacy, enhanced data security, and training for medical staff. Social media is utilized to raise public awareness, while Electronic Medical Records (EMR) streamline administrative efficiency and coordination. However, management systems for clinics and hospitals are still inadequate, leading to long wait times and scheduling problems. On a positive note, digital reporting is advancing, allowing for real-time monitoring and analysis at RSUD Masohi.
Co-Authors Garry Juadry Engko Humairah Almahdali Ida Hitimala Jeanly Waisapy Josep A. Ufie La Madjid Safrudin Bustam Layn St. K. Ohoiwutun Suwanto Suwanto Wahab Tuanaya Yakob Thomas Ngobut