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All Journal Jurnal Administrasi Publik : Public Administration Journal Tamalanrea: Journal of Government and Development
Humairah Almahdali
Universitas Pattimura
Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Bridging the Local Digital Readiness Gap: Evidence from IKD Implementation in Waiheru Village, Ambon City Normawati Normawati; Humairah Almahdali; La Madjid
Jurnal Administrasi Publik (Public Administration Journal) Vol. 16 No. 1 (2026): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v16i1.16442

Abstract

The Digital Population Identity (Identitas Kependudukan Digital/IKD) program is part of Indonesia's digital government agenda, yet its local implementation depends on more than application availability. This study analyzes the effectiveness of IKD implementation in Waiheru Village, Ambon City, through four digital governance dimensions: accessibility, service efficiency, institutional readiness, and trust-based participation. Using a descriptive qualitative design, data were collected through 14 semi-structured interviews with the village head, civil administration staff, community leaders, IKD users, and non-users, supported by two focus group discussions, observation at the village office, and document review. Thematic analysis shows that IKD has begun to support faster identity verification, but its effectiveness remains limited by unequal digital access, low user capability, weak institutional readiness, partial service integration, and limited trust in data governance. The novelty of this study lies in identifying a local digital readiness gap, where national digital identity policy is formally available but cannot produce inclusive public value without village-level facilitation. Theoretically, the study extends digital governance literature by explaining grassroots digital identity effectiveness as a socio-institutional process shaped by policy translation, bureaucratic capacity, citizen capability, trust, and co-production, rather than by application availability alone. The study recommends community-based digital mentoring, stronger coordination between Dukcapil and village officials, and service indicators that measure accessibility, efficiency, trust, and citizen participation.
Quality of public services at the Ahusen Village Office, Sirimau District, Ambon City Aminah Bahasoan; Ahmad Rosandi Sakir; Humairah Almahdali
Tamalanrea: Journal of Government and Development (JGD) Vol. 1 No. 2 (2024): AGUSTUS 2024
Publisher : Department of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69816/jgd.v2i1.35988

Abstract

The purpose of this study is to identify in depth the root of the problems faced by the Ahusen Village Office in terms of the quality of service to the community in Sirimau District, Ambon City. This study uses a type of quantitative descriptive research. The location of the study is the Ahusen Village Office, Sirimau District, Ambon City, The sample from the study for employees was taken by purposive sampling, which was 5 people. As for the community respondents, they were taken incidentally, namely 25 people. Thus the total number of samples is as many as 30 people The data that has been successfully collected related to each of the indicators mentioned above, will be analyzed by a quantitative descriptive method where the data obtained will be displayed through a frequency table, then to draw conclusions about each indicator seen through the tendency of respondents' answers. The results of the study showed that there was a variation in the perception of service quality at the Ahusen Village Office. While there are positive perceptions regarding employee appearance, computer availability, and employee willingness to hear complaints and provide assistance, there are significant challenges related to timeliness, accuracy, readiness, willingness, accuracy, knowledge, trust, and service security. Further evaluation and comprehensive corrective actions are needed to improve the quality of services and overall community satisfaction. These improvement efforts can include employee training, improved physical facilities, improved communication between employees and the community, and stricter supervision of the quality of services provided.
Co-Authors Ahmad Rosandi Sakir Aminah Bahasoan La Madjid Normawati Normawati