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All Journal Jurnal Ilmu Sosial dan Politik (JISPOL)
prima degodona
Universitas HKBP Nommensen
Humanities

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IMPLEMENTASI KINERJA UU NO 14 TAHUN 2008 TENTANG KETERBUKAAN INFORMASI PUBLIK PELAYANAN INFORMASI DAN KOMUNIKASI prima degodona; Riana Lumban Raja; Thendrik Juniadi Buulolo
Jurnal Ilmu Sosial Dan Politik Vol. 1 No. 2 (2021): Edisi Desember 2021
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (779.128 KB) | DOI: 10.51622/jispol.v1i2.477

Abstract

This study aims to explore public information services for the community. The method used is qualitative. Research data obtained through interviews, observations, and documentation. Informants of this research, the Head of the Office of Communication and Information Technology, employees and the public. The results showed that public information disclosure at the Toba Regency Communications and Informatics Service still lacks communication in cooperation, especially OPD, is still classified as very relaxed in providing the latest news for employees who work in the information sector, and journalists are concerned with personal interests, so that the government in despise society. In terms of resources, especially the Diskominfo facilities, it is still very lacking, as well as the staff / staff who are experts in the program field, so the staff is very lacking in providing important information to the public, in terms of the bureaucratic structure, Diskominfo has provided supervision and implementation of the Act. Public Information Disclosure has at least been accepted by the people of Toba Regency, and in terms of the disposition of the Toba Regency Communication and Information Office, it has tried well to respond to all the complaints experienced by its people because it is the main priority of Diskominfo in providing openness to the community.
Suatu Kajian Tentang Kepuasan Masyarakat Terhadap Pelayanan Publik Berdasarkan UU No. 25 Tahun 2009 prima degodona; Briska Julianti Gulo; Lasmina Kajol Simanjorang
Jurnal Ilmu Sosial Dan Politik Vol. 3 No. 1 (2023): Edisi Juni 2023
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51622/jispol.v3i1.1341

Abstract

Penelitian ini bersifat deskriptif kuantitatif dengan tujuan untuk mengukur signifikan pengaruh pelayanan publik terhadap kepuasan masyarakat. Penelitian ini merupakan penelitian survei dengan analisa regresi linear berganda dengan masalah yang dirumuskan adalah hipotesa. Berdasarkan hasil penelitian yang telah dilakukan menunjukkan bahwa variabel prosedur pelayanan, persyaratan, kejelasan petugas, kedisplinan, kemampuan petugas, kecepatan pelayanan, Kesopanan dan keramahan petugas, dan kenyamanan pelayanan secara bersama-sama mempunyai hubungan yang kuat terhadap pelayanan publik. Hasil uji hipotesa menunjukkan bahwa H1 diterima artinya adanya pengaruh secara parsial dari variabel kepuasan masyarakat yaitu prosedur pelayanan, persyaratan, kejelasan petugas, kedisplinan, kemampuan petugas, kecepatan pelayanan, Kesopanan dan keramahan petugas, dan kenyamanan pelayanan terhadap pelayanan publik. Hasil uji F menunjukkan bahwa H1 diterima artinya bahwa variabel kepuasan masyarakat dipengaruhi dan signifikan terhadap pelayanan publik dan variabel prosedur pelayanan, persyaratan, kejelasan petugas, kedisplinan, kemampuan petugas, kecepatan pelayanan, Kesopanan dan keramahan petugas, dan kenyamanan pelayanan berpengaruh secara serentak terhadap pelayanan publik.
Co-Authors Briska Julianti Gulo Lasmina Kajol Simanjorang Riana Lumban Raja Thendrik Juniadi Buulolo