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All Journal Jurnal Serambi Engineering Matrik : Jurnal Manajemen dan Teknik Industri Produksi
Yanuar Pandu Negoro
Program Studi Teknik Industri, Fakultas Teknik, Universitas Muhammadiyah Gresik
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering Environmental Science Industrial & Manufacturing Engineering

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Penerapan Quality Function Deployment Sebagai Upaya Peningkatan Kualitas Pelayanan Instalasi Rawat Jalan Rumah Sakit Umum Daerah Ibnu Sina Gresik hidayat hidayat; Yanuar Pandu Negoro
Matrik : Jurnal Manajemen dan Teknik Industri Produksi Vol 23 No 2 (2023)
Publisher : Prodi Teknik Industri Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/matrik.v23i2.4434

Abstract

RSUD Ibnu Sina Gresik merupakan Rumah Sakit Umum Daerah di Gresik yang dituntut untuk terus meningkatkan kualitas pelayanannya dengan berpedoman pada Survei Kepuasan Masyarakat (SKM) sebagai indikator kinerja utama. Metode yang digunakan dalam penelitian ini adalah menggabungkan metode Service Quality (SERVQUAL) dan Kano Model ke dalam Quality Function Deployment (QFD). SERVQUAL diguanakan untuk mengetahui kesenjangan harapan dan kenyataan, Kano Model untuk pengkategorian atribut dan QFD sebagai usulan perbaikan.. Berdasarkan hasil penelitian didapatkan 21 atribut pelayanan, dimana terdapat 17 atribut yang memiliki gap negatif di klinik jantung dengan 2 atribut berkategori attractive, 8 one-dimensional, 7 must-be dan 14 atribut di klinik kandungan dengan 2 atribut berkategori attractive, 5 one-dimensional dan 7 must-be. Sehingga terdapat 17 atribut di klinik jantung dan 14 atribut di klinik kandungan yang menjadi voice of customers. Dari hasil analisis QFD terdapat 9 respon teknis dengan 5 prioritas teratas menjadi upaya perbaikan yaitu penyelenggaraan pendidikan dan pelatihan, briefing orientasi kualitas pada tenaga medis, program tenaga medis dan petugas terbaik, rehabilitasi fasilitas gedung dan peralatan pendukung dan pemberian kotak saran dan aduan.
Pemilihan Supplier Barang Elektrikal Dengan Menggunakan Metode AHP (Studi Kasus: PT Petrokopindo Cipta Selaras) Andre Bayu Mahardika; Elly Ismiyah; Yanuar Pandu Negoro
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.5754

Abstract

PT. Petrokopindo Cipta Selaras is a corporate entity within the business sector that operates specifically within the service industry. The successful operation of trade is contingent upon the presence of adequate assistance. Nevertheless, the firm has some challenges, particularly in the domain of electrical products procurement. Delays in the delivery of electrical goods from suppliers, specifically PT. X, PT. Y, and PT. Z, impedes the operational workflows of the company. The study employed the Analytic Hierarchy Process (AHP) methodology to conduct the research. This involved constructing a hierarchical or network structure of the problem and conducting a pairwise comparison stage afterward. The findings reveal the key factors that significantly impact the supplier selection process for electrical items at PT. Petrokopindo established a prioritization framework, wherein quality criteria were assigned the greatest weight of 45.6%. This was followed by pricing criteria, which were assigned a weight of 30.3%. The third priority was given to delivery criteria, with a weight of 14.6%. Lastly, payment criteria were assigned the lowest priority, with a weight of 9.4%. PT Z holds the highest weight, specifically 35.2%, in relation to suppliers who demonstrate exceptional performance in terms of pricing criterion, carrying a weight of 20.6%. The supplier PT. The provider PT Y achieved the least outcome, with an overall weight value of 9.3%, while the lowest weight recorded was 3.8%.
Co-Authors Andre Bayu Mahardika Elly Ismiyah Hidayat Hidayat