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All Journal Akuntansi Krida Wacana Jurnal Pemberdayaan Masyarakat Madani (JPMM) Jurnal Pendidikan Ekonomi & Bisnis AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Jurnal Akuntansi, Perpajakan dan Auditing
Yunika Murdayanti, Yunika
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Arts Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Jurnal Pendidikan Ekonomi

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The DeLone and McLean Model on User Satisfaction of Academic Service Systems Gurendrawati, Etty; Sasmi, Aji Ahmadi; Ulupui, I Gusti Ketut Agung; Murdayanti, Yunika; Anwar, Choirul; Wahyuningsih, Ika Tri
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol. 10 No. 1 (2022): Jurnal Pendidikan Ekonomi & Bisnis (DOAJ & SINTA 2 Indexed)
Publisher : Faculty of Economics, Universitas Negeri Indonesia,Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JPEB.010.1.8

Abstract

The purpose of this study was to see the perception of the use the educational service system at the Faculty of Economics, Universitas Negeri Jakarta, using the DeLone and McLean model. The samples of this study were final year students and graduate student with a purposive sampling technique and the data obtained through a questionnaire. The data used in this study is cross section panel data, which variables used are system quality, service quality and user satisfaction contained in the DeLone and McLean model. The mixed method made is obtained from the modification of the two models. Finding of result are there is a significant positive effect, between system quality and service quality on user satisfaction. And it was found the analysis there was a need for the development of the current system that can be analyzed using FAST (Framework for the Application of System Thinking), which is carried out in four phases are scope definition, problem analysis, demand analysis, and logical design.
Co-Authors Afiffah, Annida Choirul Anwar Etty Gurendrawati, Etty I Gusti Ketut Agung Ulupui Isnawati, Maulida Mardi Muliasari, Indah Nuramalia Hasanah Petrolis Nusa Perdana, Petrolis Nusa Sasmi, Aji Ahmadi Susi Indriani Umi Mardiyati Unggul Purwohedi Wahyuningsih, Ika Tri