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Ahmad Safii Hasibuan
Aufa Royhan University
Health Professions Public Health Veterinary

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Study of the Quality of Health Services for Inpatient Patients BPJS Participants at the Padang Sidempuan City Regional General Hospital Alprida Harahap; Owildan Wisudawan B; Ahmad Safii Hasibuan
Jurnal EduHealth Vol. 12 No. 1 (2021): September, Jurnal EduHealth
Publisher : Sean Institute

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Abstract

Complaints about health services in hospitals are often heard from health insurance participants as a significant part, sometimes the health services obtained are not satisfactory, usually the targets are the attitude or actions of doctors or paramedics who are not good enough, inadequate facilities, drug supplies, and patient safety etc. The purpose of this study was to describe the quality of health services for inpatients participating in BPJS at the Padang Sidempuan City Regional General Hospital. This research was conducted at the Padang Sidempuan Regional General Hospital. The type of research used is a survey with a descriptive approach. The sample of this study were inpatients participating in BPJS with purposive sampling with a total of 50 samples. The results showed that 77.3% of BPJS inpatients who stated good doctor services with good health service quality, 79.5% of BPJS inpatients who stated good nurse services with good quality health services, 79.5% of inpatients 93.9% of BPJS stated that patient safety services were good with good quality health services, 88.2% of inpatient BPJS participants stated that administrative services were good with good quality health services. The conclusion is that inpatients are BPJS participants who state that doctor services are good, nurse services are good, patient safety services are good, administration is good with good health service quality.
Factors Associated with Service Excellence for Officers in the Batunadua Health Center Service Room Alprida Harahap; Owildan Wisudawan B; Ahmad Safii Hasibuan
Jurnal EduHealth Vol. 13 No. 02 (2022): Jurnal eduHealth, Periode Oktober - December, 2022
Publisher : Sean Institute

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Abstract

Excellent service can be carried out using various strategies, namely increasing human resources, analyzing people's ability to pay, availability of health facilities/means and analyzing the level of community demand for health services. The purpose of this study was to determine the relationship between education of health workers, service tenure, incentives for health workers and excellent service. This research was conducted inBatunadua Health Center. The type of research used is an analytic survey with a cross sectional study approach. The sample of this study were health workers in inpatients with exhaustive sampling with a total of 67 samples. The results showed that the education of health workers was related to excellent service with a p value (0.031) < 0.05, service tenure of officers was related to excellent service with a p value (0.000) < 0.05, health worker incentives were related to excellent service with a p value (0.001) < 0.05. The conclusion was obtained that the education of health workers, the length of service of the officers, the incentives of health workers were related to excellent service. It is recommended that in providing excellent service to patients, there needs to be fast, precise and pleasant actions without letting the patient wait long.
Study of work attitudes in terms of the performance of health workers in Pampang Community Health Center, Makassar City Owildan Wisudawan B; Haslinah Ahmad; Ahmad Safii Hasibuan
Jurnal EduHealth Vol. 13 No. 02 (2022): Jurnal eduHealth, Periode Oktober - December, 2022
Publisher : Sean Institute

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Abstract

Optimal performance can be obtained if the employee is enthusiastic and enthusiastic in carrying out his work, and can achieve predetermined targets, quality work quality and in accordance with work standards. Improving the performance of employees is also inseparable from several factors related to the existing systems within the organization. The organizational system must be able to create a climate that can lead to the desire for achievement of all employees. This research was conducted inPampang Health Center Makassar City in 2021. The type of research used is observational with a descriptive approach, namely to find out the description of the performance of health workers inPampang Health Center Makassar City in 2021. The sample of this research was health workers with exhaustive sampling of 26 health workers. The results showed that there were health workers who had good motivation who stated good performance as much as 35.3%, Health workers who stated good self-control stated good performance as much as 57.1%, Health workers who stated good teamwork stated good performance good as much as 42.9%. The conclusion is that health workers play an important role in health services so that they are expected to be able to motivate themselves to improve performance in every process of health services.
Co-Authors Ahmad, Haslinah Alprida Harahap Owildan Wisudawan B