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Pengaruh Service Quality, Marketing Mix dan Kepuasan Mahasiswa terhadap Customer Loyalty Subagiyo, Rokhmat; Adlan, M. Aqim
Jurnal Ekonomi Modernisasi Vol. 13 No. 1 (2017): Februari
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (330.553 KB) | DOI: 10.21067/jem.v13i1.1567

Abstract

The objective of the study was to analyze: (1) the influence of service quality factors directly and significantly to the satisfaction, (2) direct and significant influence of service marketing mix factor on student satisfaction, (3) the influence of service quality factor indirectly on the loyalty; (4) the influence of service marketing mix factor indirectly to loyalty, (5) the influence of student satisfaction factor directly to student loyalty. The research method used in this research was quantitative type explanatory research, sampling technique used was purposive sampling that was the active student of Banking Syariah IAIN Banking Tulungagung as much as 320 people. Analysis technique using path analysis. The result of this research is service quality had a significant effect on student satisfaction, marketing mix had significant effect to student's satisfaction, service quality had no significant effect to student loyalty, marketing mix had significant influence to student loyalty and student's satisfaction had significant effect to student loyalty. Tujuan penelitian ini adalah untuk mengetahui : (1) pengaruh faktor kualitas pelayanan secara langsung dan signifikan terhadap kepuasan, (2) pengaruh faktor bauran pemasaran jasa secara langsung dan signifikan terhadap kepuasan (3) pengaruh faktor kualitas pelayanan secara tidak langsung terhadap loyalitas; (4) pengaruh faktor bauran pemasaran jasa secara tidak langsung terhadap loyalitas (5) pengaruh faktor kepuasan mahasiswa secara langsung terhadap loyalitas mahasiswa. Metode penelitian yang digunakan dalam penelitian adalah kuantitatif research dan jenis penelitian adalah eksplanotry research, teknik sampling yang digunakan adalah purposive sampling yaitu mahasiswa aktif jurusan Perbankan Syariah sebanyak 320 orang. Teknik analisis menggunakan analisis jalur (path analysis).Hasil penelitian ini adalah kualitas pelayanan berpengaruh signifikan terhadap kepuasan mahasiswa, bauran pemasaran berpengaruh signifikan terhadap kepuasan mahasiswa, kualitas pelayanan tidak berpengaruh signifikan terhadap loyalitas mahasiswa, bauran pemasaran berpengaruh signifikan terhadap loyalitas mahasiswa dan kepuasan mahasiswa berpengaruh signifikan terhadap loyalitas mahasiswa.
Realization of Zakat as A Form of Social Justice in the Perspective of Muhammad Iqbal Waningsih, Reni; Subagiyo, Rokhmat; Adlan, M. Aqim
Interdisciplinary Journal of Advanced Research and Innovation Vol. 2 No. 2 (2024): Interdisciplinary Journal of Advanced Research and Innovation
Publisher : Ravine Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58860/ijari.v2i1.43

Abstract

The problem that occurs in the distribution of zakat is poverty data, which can hinder the process of zakat distribution, causing individuals who are not eligible to receive zakat to feel a lack of social justice. Social justice in Islam, especially through the concept of zakat, is a crucial focus for Muhammad Iqbal. Zakat is not just a ritual obligation but also an instrument to reduce social injustice and strengthen societal solidarity. Iqbal sees it as a practical step to create a more just and balanced society, viewing zakat as a moral and social foundation. This writing aims to explore the realization of zakat as a manifestation of social justice from the perspective of Muhammad Iqbal. The research approach used in this study is qualitative, employing a literature review method to gather data from various sources such as books such as the book “Introduction to Islamic Economics and History of Islamic Economics”, and International journals, sinta 2 and sinta 5, which are relevant to the research as well as other sources that can support the research. The method used in this research involves the analysis of several articles. The results of the research indicate that, according to Muhammad Iqbal, zakat is not only a religious obligation but also a tangible tool for creating a more humane society with social justice.
The Ethical Concept of Production and Distribution in Islamic Economics from the Perspective Of M. N. Siddiqi Sistyamurti, Febintha; Subagiyo, Rokhmat; Adlan, M. Aqim
Interdisciplinary Journal of Advanced Research and Innovation Vol. 2 No. 2 (2024): Interdisciplinary Journal of Advanced Research and Innovation
Publisher : Ravine Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58860/ijari.v2i1.44

Abstract

Islamic economics attempts to regulate human economic activities based on Sharia principles sourced from the Qur'an and Al-hadith. In Islam, human activities are not only assessed as worldly but also spiritually assessed or must think about life in the hereafter, including economic activities. MN Siddiqi focuses his thoughts on economic activities, namely, production, distribution, and takaful. This study aims to determine the concept of production and distribution ethics in Islamic economics from the perspective of M.N. Siddiqi by using a qualitative approach and library research in the form of books, journal literature, and other research results relevant to this research. Based on the results of the study, production, and distribution are activities whose main purpose is to meet the needs of all mankind. In Islamic economics, there is the concept of Islamic economic ethics so that production and distribution activities do not deviate from the main objectives. According to Muhammad Nejatullah Siddiqi, if the ethics of production and distribution are carried out honestly and fairly, it will have a good impact on the Islamic economy in its efforts to meet the needs of all people.
Implementation of Shopeee E-Commerce Business Ethics Based on Maqashid Al-Syari'ah: Abu Ishaq Asy-Syathibi's Thoughts Denytasari, Rizma; Subagiyo, Rokhmat; Adlan, M. Aqim
Interdisciplinary Journal of Advanced Research and Innovation Vol. 2 No. 2 (2024): Interdisciplinary Journal of Advanced Research and Innovation
Publisher : Ravine Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58860/ijari.v2i1.45

Abstract

The concept of Maqashid al-Syari’ah is very important to apply in the context of e-commerce business ethics because the concept of Maqashid al-Syari’ah directs business actions not only to focus on gaining profits but also to pay attention to sustainability and balance in important aspects of life. This research aims to examine the application of Shopee's e-commerce business ethics based on Maqashid al-Syari’ah according to Ash-Syathibi's thought. This research uses a qualitative approach using library research methods. Namely, data is collected by reviewing books and journals that are appropriate to this research, using the phenomenological method, namely data mining that discusses the specifics of this research, and also relies on critical analysis of primary and secondary sources related to this research. The results of this research are that business ethics based on Maqashid al-Syari’ah, according to Asy-Syathibi's thoughts, has a good impact on the sustainability of Shopee's business. By maintaining customer trust and implementing rules in accordance with Maqashid al-Syari’ah, Shopee is increasingly developing and being trusted by the public as a safe and trustworthy e-commerce platform. Apart from that, by maintaining a professional attitude and implementing five basic things that must be adhered to by all sellers, Shopee also provides a good example of running a business based on business ethics that are in accordance with Maqashid al-Syari’ah.
PENYELESAIAN KREDIT MACET PERBANKAN DALAM PANDANGAN ISLAM: Tinjauan Regulasi Kasus Kredit Macet akibat Bencana Alam Adlan, M. Aqim
An-Nisbah: Jurnal Ekonomi Syariah Vol 2 No 2 (2016)
Publisher : UIN Sayyid Ali Rahmatullah Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21274/an.2016.2.2.145-186

Abstract

The existence of bank (Islamic and conventional) as an intermediary financial institution whose existence and operations are regulated by a set of rules and regulations often experiences the uncertainity in taking decisions related to bad loans caused by natural disasters. Like a coin, one hand there are the interests of the owners of capital and the other side there is a sense of humanity to reditors. It is certain that the settlement efforts should involve the appropriate authorities and require a long time. The taken Decisions often differs from the real cases. It looks not giving the sense of justice for creditors.Keywords: Bad Loans, Regulations, and Islam.