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All Journal Jurnal Pendidikan Ekonomi (JUPE) Ulul Albab: Jurnal Studi Islam Jurnal Ekonomi Modernisasi EQUILIBRIUM el-Jizya: Jurnal Ekonomi Islam An-Nisbah: Jurnal Ekonomi Syariah al-Uqud : Journal of Islamic Economics Fokus Ekonomi MALIA Amwaluna Jurnal Ekonomi dan Keuangan Syariah ECOPLAN : JOURNAL OF ECONOMICS AND DEVELOPMENT STUDIES Community Engagement and Emergence Journal (CEEJ) Oeconomicus Journal of Economics Abadi: Jurnal Ahmad Dahlan Mengabdi International Journal of Islamic Economics (IJIE) An-Nisbah: Jurnal Ekonomi Syariah Al-Intaj : Jurnal Ekonomi dan Perbankan Syariah Interdisciplinary Journal of Advanced Research and Innovation Jurnal Ekonomi, Manajemen, Akuntansi Journal of Economic and Business
Rokhmat Subagiyo, Rokhmat
IAIN Tulungagung
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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ANALISIS PREFERENSI MENJADI MAHASISWA PADA FAKULTAS EKONOMI DAN BISNIS ISLAM INSTITUT AGAMA ISLAM NEGERI TULUNGAGUNG Subagiyo, Rokhmat; Budiman, Ahmad
MALIA (TERAKREDITASI) Vol 10 No 1 (2018)
Publisher : Program Studi Ekonomi Syariah Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.385 KB)

Abstract

Penelitian bertujuan untuk mengetahui dan memahami: (1) perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas  menurut kelompok jenis kelamin dalam memilih jurusan di FEBI IAIN Tulungagung; (2)  perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas  menurut kelompok jenis keluarga dalam memilih jurusan di FEBI IAIN Tulungagung; (3)  perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas  menurut kelompok status pernikahan dalam memilih jurusan di FEBI IAIN Tulungagung dan (4) perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas  menurut kelompok lokasi rumah dalam memilih jurusan di FEBI IAIN Tulungagung. Yang melatarbelakangi penelitian ini adalah factor-faktor yang mempengaruhi keputusan menjadi mahasiswa pada Fakultas Ekonomi dan Bisnis Islam Institut Agama Islam Tulungagung berdasarkan karakteristik konsumen. 65   Jenis penelitian dalam penelitian ini adalah penelitian kuantitatif, bertipe eksplanatoris, dengan tipe komparatif pada variabel-variabel sesuai dengan hasil uji hipotesis.   Teknik yang dipakai adalah purposive sampling yaitu teknik menetapkan sampel berdasarkan pertimbangan-pertimbangan yang sudah ditetapkan, yaitu mahasiswa aktif pada jurusan ekonomi syariah, perbankan syariah, akuntansi syariah, manajemen zakat dan wakaf, manajemen keuangan syariah dan manajemen bisnis syariah. Berdasarkan tabel Isaac dan Michael penentuan jumlah sampel,  jumlah populasi 4.921 mendekati angka 5.000, dengan nilai tingkat kesalahan α 5%, maka jumlah sampelnya 326 orang responden dengan sebaran bebas. Penelitian ini ada 342 orang mahasiswa. Teknik analisis yang dipakai Uji Kruskal-Wallis merupakan uji non-parametrik dipakai untuk membandingkan tiga atau lebih kelompok data sampel. Teknik ini dipergunakan saat asumsi normalitas tidak memenuhi atau dengan kata lain nilai varians berbeda. Hasil perhitungan kruskal-wallis hanya hipotesis kesatu yang diterima, yaitu:  terdapat perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas menurut kelompok jenis kelamin dalam memilih jurusan di FEBI IAIN Tulungagung. Sedangkan hipotesis kedua,  tidak ada perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas  menurut kelompok jenis keluarga dalam memilih jurusan di FEBI IAIN Tulungagung. Hipotesis ketiga, tidak ada perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas  menurut kelompok status pernikahan dalam memilih jurusan di FEBI IAIN Tulungagung dan hipotesis keempat, tidak terdapat perbedaan pertimbangan terhadap Harga (UKT), Merek dan Kualitas  menurut kelompok lokasi rumah dalam memilih jurusan di FEBI IAIN Tulungagung Berdasarkan pembahasan, maka saran yang diberikan: tetap mempertahankan besaran Uang Kuliah Tunggal (UKT) supaya tetap terjangkau; memperkuat merek dalam persaingan bisnis, senantiasa membangun citra mereknya dengan baik di pasar dan terus melakukan upaya peningkatan pada masing-masing atribut kualitas pelayanan yang ditawarkannya.
ERA FINTECH: PELUANG DAN TANTANGAN BAGI EKONOMI SYARIAH Subagiyo, Rokhmat
El-Jizya : Jurnal Ekonomi Islam Vol 7 No 2 (2019): el-Jizya : Jurnal Ekonomi Islam
Publisher : Fakultas Ekonomi dan Bisnis Islam (FEBI), Institut Agama Islam Negeri (IAIN) Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24090/ej.v7i2.3457

Abstract

Changes in digital technology occur very quickly because of the industrial revolution 4.0. Human behavior has changed in accessing financial services or FinTech. Modern online businesses replace traditional businesses. Indonesia as one of the prima donna to develop FinTech. The Islamic financial industry is more stable and stronger to survive than the conventional financial industry. FinTech sharia opportunities are still wide open because it provides solutions for needs that cannot be served by conventional financial services. The results of the study include: (1) FinTech Sharia is able to realize the transparency of financial activities; (2) creating opportunities for customers both households and businesses to access sharia financial services; (3) providing sharia investment opportunities; (4) fintech has the potential to pose risks to consumers. Recommendation given: Islamic economics is important to answer the challenges of FinTech by issuing products or policies that are in accordance with the development of FinTech and Islamic principles.
ANALISIS KESESUAIAN HARAPAN DAN PERSEPSI ATAS KUALITAS LAYANAN (SERVICE QUALITY) PADA BANK UMUM SYARIAH DI TULUNGAGUNG Huda, Qomarul; Subagiyo, Rokhmat
Jurnal Ekonomi Modernisasi Vol. 11 No. 1 (2015): Februari
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.159 KB) | DOI: 10.21067/jem.v11i1.866

Abstract

Penelitian ini bertujuan untuk mengetahui: (1) tingkat kesenjangan antara persepsi dan harapan nasabah atas kualitas pelayanan berupa tangibles ( bukti fisik); (2) tingkat kesenjangan antara persepsi dan harapan nasabah atas kualitas pelayanan berupa reliability (kehandalan); (3) tingkat kesenjangan antara persepsi dan harapan nasabah atas kualitas pelayanan berupa responsiveness (keikutsertaan); (4) tingkat kesenjangan antara persepsi dan harapan nasabah atas kualitas pelayanan berupa assurance (jaminan & kepastian); dan (5) tingkat kesenjangan antara persepsi dan harapan nasabah atas kualitas pelayanan berupa empathy (empati) pada bank umum syariah di kabupaten tulungagung.Sampel adalah nasabah simpanan yang pernah menggunakan layanan pada perbankan syariah di bank umum syariah di kabupaten Tulungagung dan pernah datang ke kantor layanan bank umum syariah minimal tiga (3) kali 3 bulan terakhir. Teknik analisis yang dipakai adalah analisis Tes Rangking-Bertanda Wilcoxon agar mengetahui apakah terdapat perbedaan signifikan antara pasangan-pasangan data ordinal dari dua (2) buah sampel yang berhubungan. Pengujian instrumen menggunakan uji validitas, uji reliabilitas dan uji normalitas.Hasil penelitian menunjukkan:  (1) hasil uji tes rangking-bertanda wilcoxon untuk data berpasangan antara persepsi dan harapan nasabah atas kualitas pelayanan berupa tangibles (bukti fisik) terdapat kesenjangan antara persepsi dan harapan nasabah pada bank umum syariah di tulungagung; (2) hasil uji rangking-bertanda wilcoxon untuk data berpasangan antara persepsi dan harapan nasabah atas kualitas pelayanan berupa kehandalan (reliability) tidak ada kesesuaian antara persepsi dan harapan nasabah pada bank umum syariah di tulungagung,: (3) setelah data diuji rangking-bertanda wilcoxon untuk data berpasangan yang diujikan antara persepsi dan harapan pada variabel daya tanggap/keikutsertaanada kesenjangan (tidak ada kesesuaian); (4) hasil data diuji rangking-bertanda wilcoxon untuk data berpasangan yang diujikan antara persepsi dan harapan pada variabel jaminan dan kepastian atau assurance, telah sesuai dan  (5) hasil uji rangking-bertanda wilcoxon untuk data berpasangan menunjukkan bahwa pegawai bank umum syariah dalam berkomunikasi telah berjalan dengan baik, dapat memahami kebutuhan khusus nasabah dan mudah dihubungi.
Pengaruh Service Quality, Marketing Mix dan Kepuasan Mahasiswa terhadap Customer Loyalty Subagiyo, Rokhmat; Adlan, M. Aqim
Jurnal Ekonomi Modernisasi Vol. 13 No. 1 (2017): Februari
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (330.553 KB) | DOI: 10.21067/jem.v13i1.1567

Abstract

The objective of the study was to analyze: (1) the influence of service quality factors directly and significantly to the satisfaction, (2) direct and significant influence of service marketing mix factor on student satisfaction, (3) the influence of service quality factor indirectly on the loyalty; (4) the influence of service marketing mix factor indirectly to loyalty, (5) the influence of student satisfaction factor directly to student loyalty. The research method used in this research was quantitative type explanatory research, sampling technique used was purposive sampling that was the active student of Banking Syariah IAIN Banking Tulungagung as much as 320 people. Analysis technique using path analysis. The result of this research is service quality had a significant effect on student satisfaction, marketing mix had significant effect to student's satisfaction, service quality had no significant effect to student loyalty, marketing mix had significant influence to student loyalty and student's satisfaction had significant effect to student loyalty. Tujuan penelitian ini adalah untuk mengetahui : (1) pengaruh faktor kualitas pelayanan secara langsung dan signifikan terhadap kepuasan, (2) pengaruh faktor bauran pemasaran jasa secara langsung dan signifikan terhadap kepuasan (3) pengaruh faktor kualitas pelayanan secara tidak langsung terhadap loyalitas; (4) pengaruh faktor bauran pemasaran jasa secara tidak langsung terhadap loyalitas (5) pengaruh faktor kepuasan mahasiswa secara langsung terhadap loyalitas mahasiswa. Metode penelitian yang digunakan dalam penelitian adalah kuantitatif research dan jenis penelitian adalah eksplanotry research, teknik sampling yang digunakan adalah purposive sampling yaitu mahasiswa aktif jurusan Perbankan Syariah sebanyak 320 orang. Teknik analisis menggunakan analisis jalur (path analysis).Hasil penelitian ini adalah kualitas pelayanan berpengaruh signifikan terhadap kepuasan mahasiswa, bauran pemasaran berpengaruh signifikan terhadap kepuasan mahasiswa, kualitas pelayanan tidak berpengaruh signifikan terhadap loyalitas mahasiswa, bauran pemasaran berpengaruh signifikan terhadap loyalitas mahasiswa dan kepuasan mahasiswa berpengaruh signifikan terhadap loyalitas mahasiswa.
Comparative Analysis of Customer Loyalty in Islamic and Conventional Banks: A Literature Review Subagiyo, Rokhmat; Djamaluddin, Burhan; Ahsan, Muhamad
al-Uqud : Journal of Islamic Economics Vol 5, No 1 (2021): January
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (362.593 KB) | DOI: 10.26740/al-uqud.v5n1.p97-118

Abstract

This paper aims to analyze customer loyalty to Islamic banks and conventional banks through variables studied from previous research. This study used a qualitative approach to research literature, with data collected from reputable international journal articles indexed Q3 to Q1 and nationally accredited Sinta 3 to Sinta 2. This study examines 55 selected articles about customer loyalty from 1998-2019. The analysis results show that the independent variables, moderating variables, and intervening variables in determining customer loyalty to Islamic banks and conventional banks overlap (have similarities).
PENGARUH SHARIA COMPLIANCE TERHADAP KINERJA KEUANGAN DENGAN MEDIASI KINERJA MAQASHID SYARIAH PADA PERBANKAN SYARIAH Desta, Sri Yulfa; Subagiyo, Rokhmat; Usdeldi, Usdeldi
An-Nisbah: Jurnal Ekonomi Syariah Vol 9 No 1 (2022): An-Nisbah
Publisher : IAIN Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21274/an.v9i1.5485

Abstract

This study aimed to prove that the mediation of the performance of sharia maqashid affects sharia compliance with financial performance. The method used was a regression analysis based on Structural Equation Modeling with panel data available in the annual reports published by Islamic commercial banks in Indonesia for the period 2014-2019. The results of the study proved that sharia compliance has a direct and significant negative influence on financial performance. However, sharia compliance does not have a significant effect on maqashid sharia performance. Furthermore, maqashid sharia performance has a negative and significant effect on financial performance, but does not mediate the influence of sharia compliance on financial performance at Islamic commercial banks in Indonesia. This research recommends that policymakers confirm regulations regarding the implementation and disclosure of sharia compliance and maqashid sharia performance indicators in the annual reports of Islamic Conventional Banks (ICBs). In addition, it is necessary to design an integrated Islamic banking performance measurement model that includes conventional financial performance indicators with maqashid sharia performance indicators. In practical implementation, ICBs should increase the implementation of sharia compliance and maqashid sharia performance indicators.
Islamic Commercial Bank Customer Loyalty with Customer Satisfaction as An Intervening Variable Subagiyo, Rokhmat; Djamaluddin, Burhan; Ahsan, Muhamad; Haq, Husnul
EQUILIBRIUM Vol 10, No 1 (2022): EQUILIBRIUM
Publisher : Prodi Ekonomi Syariah Pascasarjana IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/equilibrium.v10i1.15901

Abstract

This study sought to examine and evaluate the elements that affect customer loyalty in Islamic commercial Banks, using a quantitative associative method and intervened by customer satisfaction variable. The distribution of survey questions was utilized to collect data. SEM PLS ver.3 Software is used to process and analyze the data. According to the findings, customer loyalty was influenced by brand equity and customer satisfaction. However, customer loyalty was not influencing customers among ICBs. Theoretically, this study implies that banking awards and client pride make it easier for consumers and potential customers to learn about the quality of ICBs’ products and services and trust them. It indicates that the public believes the services offered by ICBs to be of average quality, falling short of excellence. Therefore, ICBs must increase banking awards and client pride to make it easier for clients and prospective consumers to recognize and trust the quality and services.
PENINGKATAN KARYA AKADEMIK: PELATIHAN DAN PEMBINAAN DASAR-DASAR MENDELEY UNTUK PENGELOLAAN REFERENSI PENELITIAN MAHASISWA YANG EFEKTIF Subagiyo, Rokhmat; Budiman, Ahmad
Ahmad Dahlan Mengabdi Vol 3 No 1 (2024): ABADI : Jurnal Ahmad Dahlan Mengabdi Edisi Maret 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Teknologi dan Bisnis Ahmad Dahlan Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58906/abadi.v3i1.120

Abstract

Ragam perangkat lunak manajemen referensi dapat digunakan untuk mendukung penulis dalam menyusun artikel atau karya tulis ilmiah seperti skripsi, tesis, atau disertasi. Salah satu di antaranya adalah mendeley, sebuah perangkat lunak yang memiliki kemampuan dalam mengelola basis data ilmiah, termasuk e-book, e-jurnal, dan referensi lainnya. Mendeley berfungsi sebagai perpustakaan digital yang dilengkapi dengan kemampuan untuk menyusun daftar pustaka dalam penulisan karya tulis ilmiah. kegiatan ini diselenggarakan melalui pertemuan langsung, dihadiri oleh 30 peserta yang semuanya merupakan mahasiswa tingkat akhir atau sedang menyelesaikan skripsi di Fakultas Ekonomi Dan Bisnis Uin Sayyid Ali Rahmatullah Tulungagung. Proses kegiatan terdiri dari tiga tahap, yaitu pra-pengabdian masyarakat, pelaksanaan pengabdian masyarakat, dan tindak lanjut setelah kegiatan pengabdian masyarakat. Berdasarkan umpan balik dari peserta, dapat disimpulkan bahwa semua peserta mengakui manfaat signifikan dari kegiatan ini, terutama dalam konteks penyusunan tugas akhir
ISLAMIC BANK CUSTOMER LOYALTY: An Analysis of Griffin's Theory and Relevant Research Subagiyo, Rokhmat; Mutafarida, Binti; Nur Asiyah, Binti; Bachtiar, Jusuf; Fauzan, Fauzan
Ulul Albab: Jurnal Studi Islam Vol 23, No 1 (2022): Islamic Law and Economic
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/ua.v23i1.15892

Abstract

The study discusses the indicator of customer loyalty of Islamic banks according to Griffin's perspective and several relevant studies. The problems solved in this study are 1) what is the indicator of customer loyalty of Islamic banks according to Griffin? 2) what is the indicator of customer loyalty of Islamic banks according to some relevant studies? and 3) how is the comparison of Islamic bank customer loyalty indicators according to Griffin and other relevant studies? Based on the theoretical assumption, a customer is considered loyal if he/she makes regular purchase in a certain time interval. This study utilizes descriptive qualitative research with a library research approach. Deduction and comparative are done in analysis technique. Griffin’s theory focuses on behavioral and attitudinal approach. Meanwhile, other relevant research studies emphasize more on physical things, the availability of banking facilities and infrastructure. They also classified the loyalty into affective, conative, and action loyalty. There is a difference in Griffin’s theory and other studies, that customer loyalty is influenced by maqâsid al-sharî'ah. It means that the customer loyalty is determined by satisfactory level referring to sharia values.
Reputational Risk Management Strategies for Islamic Banking:  Comparison of Bank Victoria Syariah and Bank Syariah Indonesia Oftafiana, Triya; Subagiyo, Rokhmat; Nur Asiyah, Binti; Fauzan
Jurnal Internasional Ekonomi Islam Vol 6 No 02 (2024): International Journal of Islamic Economics
Publisher : The Postgraduate of Institut Agama Islam Negeri Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/ijie.v6i2.9417

Abstract

Introduction: Reputation reflects a public perception of banking activities. The existence of reputation risks can affect the performance of the banking industry sector because they can lead to various other risks. In 2023, Bank Victoria Syariah and Bank Syariah Indonesia, as Islamic banking in Indonesia, experienced reputational risk and caused different impacts. Objective: This study aims to determine the reputation risk management strategies of Bank Victoria Syariah and Bank Syariah Indonesia in mitigating, managing, and controlling reputation risk and then compare them. Method: The research approach used is a comparative qualitative approach. The research data was obtained from risk management reports contained in the annual reports of Bank Victoria Syariah and Bank Syariah Indonesia in 2023. Result: The results showed that Bank Victoria Syariah and Bank Syariah Indonesia focus on monitoring risk exposure and handling customer complaints. Bank Victoria Syariah's reputation risk management strategy focuses more on risk mitigation measures and proper risk handling so that the company continues to grow healthy and perform well after the case. While Bank Syariah Indonesia focuses its reputation risk management strategy on mitigation actions and post-disaster reputation recovery (disaster recovery), its implementation has not been maximized, impacting the decline in BRIS shares. Implication: The results of this research are expected to provide an understanding to readers and be used as a material of consideration for financial institutions as a reference material in addressing reputational risks that threaten the main institutions of Sharia Banking
Co-Authors Adlan, Muhammad Aqim Agus Eko Sujianto Ahmad Ajib Ridlwan Ahmad Budiman, Ahmad Ahmad Syaichoni, Ahmad Ahmada, Muhamad Agus Alfiyan Nur Ahsan, Muhamad Anton Sudrajat Azizah, Irtifa Umi Bachtiar, Jusuf Binti Nur Asiyah Budi Kolistiawan, Budi Burhan Djamaluddin Chamidi, Achmad Luthfi Chamidi denytasari, Rizma Desta, Sri Yulfa Domastuti, Putri Fauzan Fauzan . Febrianto, M. Nanang Haqqiquddin Rokhmatulloh, Muhammad Raisa Hidayah, Arifah Rohmatul Husnul Haq, Husnul Lestari, Lisa Yuni M. Aqim Adlan, M. Aqim Mashudi Mashudi Muhammad Aswad Mutafarida, Binti Nur Asiyah, Binti Oftafiana, Triya Putri, Amilia Qomarul Huda, Qomarul Rizkyaningrum, Adinda Agustinayu Samsul Huda Shoidah, Nadia Nadhirotus Shomad VEA, Moh. Ali Abdul Sistyamurti, Febintha Syamsiyah, Siti Itsna Ummu Sholihah Usdeldi, Usdeldi Waningsih, Reni Wartoyo Wartoyo Wiyani, Silva