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All Journal Jurnal ASPIKOM Etika Demokrasi
Muhammad Younus
Department of Product Research and Software Development, TPL Logistics Pvt Ltd, Karachi
Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Crisis communication transformation through global digital news platforms Rijkad Omar Dylian; Achmad Nurmandi; Muhammad Younus
Jurnal ASPIKOM - Jurnal Ilmu Komunikasi Vol 10, No 1 (2025): Jurnal ASPIKOM
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komunikasi (ASPIKOM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24329/aspikom.v10i1.1641

Abstract

This study examines the shift of crisis communication in the digital era by examining the role of digital news platforms in shaping public engagement. The study uses a descriptive qualitative approach through analysis of 65 documents from scholarly sources and digital media, as well as social media tracking with NVivo 12 Plus and Tweetbinder. The case studies focused on the MCCC's response to COVID-19 in Indonesia and the Gaza crisis for global comparison. The results showed three main findings: (1) public engagement tends to be passive, indicated by the dominance of reposts (82%), reflecting information fatigue, low digital literacy, and distrust of institutions, (2) the distribution of public sentiment is dominated by neutral to negative tones (48-68% neutral, 25-38% negative), as a consequence of institutional communication strategies that use deny and diminish rather than rebuild approaches, (3) scientific discourse is still centered on institutional strategies and responses, without accommodating the complexity of local digital culture. As a practical recommendation, this study suggests a data-driven, participatory, and empathetic crisis communication model, as well as the integration of real-time sentiment monitoring and an actionable and forward-looking two-way feedback system.  
Implementing SRIKANDI for Digital Archival Governance in Local Government: Evidence from Balikpapan City, Indonesia Mike Marsela Wagiu; Daryono; Saipul; Muhammad Younus
JED (Jurnal Etika Demokrasi) Vol 11 No 2 (2026): JED (Jurnal Etika Demokrasi)
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/j6vqbj18

Abstract

This study examines the implementation of the SRIKANDI application in the Balikpapan City Government as part of digital archival governance and e-government reform in local public administration. The study aims to analyze how SRIKANDI is implemented, identify supporting and inhibiting factors, and assess its contribution to administrative efficiency and accountability. A qualitative descriptive approach was employed through interviews with key informants involved in archival management and application operation, observation of electronic correspondence practices, and analysis of relevant policy and administrative documents. The analysis was guided by policy implementation dimensions consisting of communication, resources, disposition, and bureaucratic structure. The findings show that implementation has been supported by policy socialization, technical guidance, leadership commitment, and positive user acceptance. SRIKANDI has improved document traceability, accelerated correspondence disposition, reduced reliance on paper-based procedures, and strengthened administrative control. However, uneven digital competence, infrastructure limitations, and the need for continuous technical assistance remain key challenges. The study contributes to public administration scholarship by providing empirical insight into digital archival policy implementation at the local government level. It also offers practical implications for strengthening electronic records management through capacity building, infrastructure optimization, and consistent monitoring.
Co-Authors Achmad Nurmandi Daryono Mike Marsela Wagiu Rijkad Omar Dylian Saipul