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All Journal Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Economy, Education and Entrepreneurship (IJE3) Equivalent: Jurnal Ilmiah Sosial Teknik Glosains: Jurnal Sains Global Indonesia
Nilo Legowo
Universitas Bina Nusantara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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EVALUATION OF RESERVATION SYSTEM SUCCESS USING DELONE AND MCLEAN METHOD AT PT. MABRUK HOTEL Maman Masyhuri; Nilo Legowo
International Journal of Economy, Education and Entrepreneurship Vol. 3 No. 1 (2023): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v3i1.109

Abstract

This research intends to determine the relationship between system quality, information quality, and service quality as exogenous variables to system use and user satisfaction as an endogenous variable, then test to determine the effect of system use and user satisfaction of the net benefit variable. This research uses the Delone & McLean success model and probability sampling technique of 97 respondents from guest hotels in Mambruk who use or have used the reservation system. The method of study used to test the reservation system was SEM (Structural Equation Modeling), along with path analysis performed with lisrel 8.0. Application to describe the relationship of variables latent indicators (measurement models) and relationships between latent variables (structural models), and the results showed that the t-value of system quality (1.25), information quality (0,56), and user satisfaction (0,48) were not significant. However, service quality (3,59) is essential for the system use variable. System quality (5.07), information quality (4.22), and service quality (5.95) significantly affect the user satisfaction variable, then user satisfaction (3.61) and system use (2.06) were significant to the net benefit variable. Fit model is a good fit based on the criteria GOF (Goodness of appropriate) with the results of the chi-square 274.06, with a significance level of probability (0.0013), the degree of freedom 240, RMSEA (0.038), ECVI (48.85), AIC (394.06), CAIC (4775.85), NFI (0.93), NNFI (0.98), CFI (0.98), IFI (0.98), AGFI (0.76), PGFI 0.65). The influence value of system quality (0,22), information quality (0,16), and service quality (0,36) to system use and user satisfaction, then influence the relationship value of user satisfaction (0,62) to system use and net benefit. The achievement of reservation system success results in effectiveness and efficiency in using the reservation system
Analisis Faktor-Faktor Kesuksesan Penerapan Enterprise Resource Planning (ERP) Menggunakan Model Delone and Mclean Adrian Fathurohman; Nilo Legowo
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 2 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i3.1861

Abstract

Kemajuan ilmu pengetahuan telah menjadi salah satu perhatian utama banyak negara dalam beberapa dekade terakhir. Salah satu prioritas utama pada tingkat pengambilan keputusan tertinggi adalah pengembangan industri Indonesia dengan menggunakan teknologi, dan salah satu pabrikan swasta Indonesia menggunakan teknologi untuk membangun sistem informasi (SI). Saat ini ketika mengimplementasikan aplikasi Enterprise Resource Planning (ERP) yang digunakan oleh departemen internal perusahaan, proses integrasi antar modul mudah terputus dan aplikasi menjadi lambat sehingga sulit untuk digunakan. Tujuan dari penelitian ini adalah untuk mengetahui faktor keberhasilan sistem informasi mana yang berpengaruh positif terhadap kepercayaan dalam proses evaluasi keberhasilan aplikasi ERP. Metode yang digunakan dalam penelitian ini adalah model Delone dan McLean. dengan model penerimaan teknologi dan faktor kepercayaan. Hipotesis penelitian terdiri dari 9 hipotesis yaitu kualitas sistem, kualitas informasi, kualitas layanan, kepercayaan, dukungan operasional dan hasil bersih. Informasi yang diterima oleh karyawan dibagikan dengan karyawan pengecer. Jumlah karyawan dalam penelitian ini adalah 200 responden. Hasil penelitian ini menunjukkan bahwa dua hipotesis ditolak, yaitu: Kualitas sistem tidak berpengaruh terhadap kepercayaan, kualitas layanan tidak berpengaruh terhadap kepuasan pelanggan, sedangkan hipotesis lain diterima dalam penelitian ini.
Understanding the Factors Influencing the Success of Housing and Settlement Information Systems: A Case Study of Rental Flats in Jakarta Using the Delone & McLean Model Dede Haryadi; Nilo Legowo
Glosains: Jurnal Sains Global Indonesia Vol. 7 No. 2 (2026): Glosains: Jurnal Sains Global Indonesia
Publisher : Sekolah Tinggi Agama Islam Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59784/glosains.v7i2.738

Abstract

Background: Jakarta's rapid urban expansion has intensified housing demand, leading the government to deploy the Housing and Settlement Information System (SIRUKIM) as a digital tool to enhance transparency and administrative efficiency in subsidized rental flat management. Despite this initiative, notable shortcomings persist in areas such as service responsiveness, openness of information, and the willingness of users to engage with the platform. Objective: This study examines the key determinants of SIRUKIM's operational success by employing an augmented version of the DeLone and McLean Information Systems Success Model, enriched with trust and perceived security as supplementary explanatory variables. Methods: A quantitative research approach was applied, collecting primary data from 396 active SIRUKIM users during April to May 2024. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS. Results: Findings reveal that service quality significantly shapes both system use and user satisfaction, whereas system quality and information quality show no meaningful impact on usage behavior. User satisfaction emerged as the strongest predictor of both system use and net benefits. Trust was found to be a critical antecedent of all three quality constructs, while perceived security did not significantly influence usage. Conclusion: The results affirm that user satisfaction and institutional trust are central to the success of government-run information systems. These insights offer practical guidance for Jakarta policymakers and the SIRUKIM development team, particularly in terms of improving service quality and cultivating trust-enhancing mechanisms to drive broader system adoption.
ITIL V4 Implementation for Improving IT Service Quality: A Case Study at XYZ Company Dani Putra Rachman Akbar; Nilo Legowo
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.277

Abstract

Background: Information systems are core components impacting the continuity of organizational leadership and management, especially for organizations whose daily operational activities rely heavily on technology. The performance of IT services needs to be measured in a systematic and reliable way so that these services can always meet the expectations of users. Objectives: This study aims to measure and improve the effectiveness and process improvement of IT Service Desk and IT End User Computing units through the implementation of ITIL 4. Methods: Qualitative case study using the DMAIC (Define, Measure, Analyze, Improve, Control) framework. The data collection methods employed for this phase consisted of primary sources (structured interviews with 100 respondents at 4 different divisions as well as direct field observations) and secondary sources (operational reports from ServiceNow ticketing system, service delivery, roles and assessment tools spanning January–December 2023). The methodology functions as a never-ending improvement loop. ITIL 4 practices are adopted in parallel to strengthen service management maturity and operational efficiency. Results: We present three frameworks that together provide a structured approach to designing, identifying gaps in, and improving aspects of service delivery processes. Findings show that ITIL-led initiatives have a positive impact on resolving Incidents faster, moving IT Service Desk maturity from Level 4 to Level 5 at "Fully Comply" for the Purpose/Content. Conclusion: The study highlights that aligning IT services with business objectives, strengthening governance structures, and developing a sustainable improvement culture within the organization are of strategic value for companies.
Information Technology Risk Management Analysis in the Implementation of Law Number 27 of 2022 Concerning Personal Data Protection at PT XYZ Ervin Hermawan; Nilo Legowo
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.313

Abstract

Background: Along with the rapid development of information technology and digitalization, organizations increasingly rely on personal data to support business operations. This reliance also increases the potential risk of data leakage, misuse, and complex cyber-attacks, prompting the Indonesian government to enact Law No. 27 of 2022 on Personal Data Protection (PDP Law). PT XYZ, as a consulting company, faces serious challenges in implementing this regulation, ranging from the vulnerability of information technology infrastructure, the absence of appropriate internal policies, to the low understanding of human resources on data protection practices. Objective: This research aims to develop internal policies related to personal data management in accordance with the data protection principles of the PDP Law, as well as identify and analyze information technology security risks to formulate mitigation strategies using the ISO 31000:2018 approach Methods: The methodology used is descriptive qualitative, with data collection techniques through document studies, surveys of employees from various divisions, and direct observation of the current information technology security infrastructure and procedures Results: The results showed that the company did not have a systematic risk management, the security system still had many gaps such as not using layered authentication or a comprehensive encryption system, and more than half of the employees did not understand the basic principles of the PDP Law Conclusion: Based on these findings, a mitigation strategy was developed in the form of internal policies governing personal data governance, strengthening IT security systems through encryption technology and role-based access control, and regular training to increase employee awareness. The implementation of this strategy is expected to improve compliance with the PDP Law, avoid administrative sanctions up to a fine of 2% of revenue, and build public trust through safe and reliable personal data management.
Co-Authors Adrian Fathurohman Dani Putra Rachman Akbar Dede Haryadi Ervin Hermawan Maman Masyhuri