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All Journal Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Economy, Education and Entrepreneurship (IJE3)
Nilo Legowo
Universitas Bina Nusantara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

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EVALUATION OF RESERVATION SYSTEM SUCCESS USING DELONE AND MCLEAN METHOD AT PT. MABRUK HOTEL Maman Masyhuri; Nilo Legowo
International Journal of Economy, Education and Entrepreneurship Vol. 3 No. 1 (2023): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v3i1.109

Abstract

This research intends to determine the relationship between system quality, information quality, and service quality as exogenous variables to system use and user satisfaction as an endogenous variable, then test to determine the effect of system use and user satisfaction of the net benefit variable. This research uses the Delone & McLean success model and probability sampling technique of 97 respondents from guest hotels in Mambruk who use or have used the reservation system. The method of study used to test the reservation system was SEM (Structural Equation Modeling), along with path analysis performed with lisrel 8.0. Application to describe the relationship of variables latent indicators (measurement models) and relationships between latent variables (structural models), and the results showed that the t-value of system quality (1.25), information quality (0,56), and user satisfaction (0,48) were not significant. However, service quality (3,59) is essential for the system use variable. System quality (5.07), information quality (4.22), and service quality (5.95) significantly affect the user satisfaction variable, then user satisfaction (3.61) and system use (2.06) were significant to the net benefit variable. Fit model is a good fit based on the criteria GOF (Goodness of appropriate) with the results of the chi-square 274.06, with a significance level of probability (0.0013), the degree of freedom 240, RMSEA (0.038), ECVI (48.85), AIC (394.06), CAIC (4775.85), NFI (0.93), NNFI (0.98), CFI (0.98), IFI (0.98), AGFI (0.76), PGFI 0.65). The influence value of system quality (0,22), information quality (0,16), and service quality (0,36) to system use and user satisfaction, then influence the relationship value of user satisfaction (0,62) to system use and net benefit. The achievement of reservation system success results in effectiveness and efficiency in using the reservation system
Analisis Faktor-Faktor Kesuksesan Penerapan Enterprise Resource Planning (ERP) Menggunakan Model Delone and Mclean Adrian Fathurohman; Nilo Legowo
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 2 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i3.1861

Abstract

Kemajuan ilmu pengetahuan telah menjadi salah satu perhatian utama banyak negara dalam beberapa dekade terakhir. Salah satu prioritas utama pada tingkat pengambilan keputusan tertinggi adalah pengembangan industri Indonesia dengan menggunakan teknologi, dan salah satu pabrikan swasta Indonesia menggunakan teknologi untuk membangun sistem informasi (SI). Saat ini ketika mengimplementasikan aplikasi Enterprise Resource Planning (ERP) yang digunakan oleh departemen internal perusahaan, proses integrasi antar modul mudah terputus dan aplikasi menjadi lambat sehingga sulit untuk digunakan. Tujuan dari penelitian ini adalah untuk mengetahui faktor keberhasilan sistem informasi mana yang berpengaruh positif terhadap kepercayaan dalam proses evaluasi keberhasilan aplikasi ERP. Metode yang digunakan dalam penelitian ini adalah model Delone dan McLean. dengan model penerimaan teknologi dan faktor kepercayaan. Hipotesis penelitian terdiri dari 9 hipotesis yaitu kualitas sistem, kualitas informasi, kualitas layanan, kepercayaan, dukungan operasional dan hasil bersih. Informasi yang diterima oleh karyawan dibagikan dengan karyawan pengecer. Jumlah karyawan dalam penelitian ini adalah 200 responden. Hasil penelitian ini menunjukkan bahwa dua hipotesis ditolak, yaitu: Kualitas sistem tidak berpengaruh terhadap kepercayaan, kualitas layanan tidak berpengaruh terhadap kepuasan pelanggan, sedangkan hipotesis lain diterima dalam penelitian ini.
Co-Authors Adrian Fathurohman Maman Masyhuri