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All Journal Jurnal Spektran Journal of Infrastructure and Facility Asset Management
Putu Cinthya Pratiwi Kardita
Udayana University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Engineering Environmental Science Library & Information Science Mathematics Transportation

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Purabaya Bus Station Service Performance in New Adaptation Period Putu Cinthya Pratiwi Kardita; Achmad Wicaksono; M. Ruslin Anwar
Journal of Infrastructure & Facility Asset Management Vol 3, No 1 (2021): Journal of Infrastructure & Facility Asset Management
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/jifam.v3i1.13465

Abstract

The significant losses in the transportation sector, especially the inter-city, with-in-province bus (AKDP) and the inter-city inter-province bus (AKAP) operating at the Purabaya Bus Station during the COVID-19 pandemic, mostly because less bus operated due to a significant decrease in passengers' numbers. This situation is the impact of implementing the Large-Scale Social Restrictions (PSBB) policy in the Surabaya Metropolitan Area from April 28th to June 8th, 2020. The COVID-19 case is still increasing, but the economy needs to be saved; therefore, Indonesia has begun to enter a New Adaptation Period. During this period, bus movements' increase is less than 5%, while passengers are less than 2% of the typical Purabaya Bus Station's normal situation. The 24 (twenty-four) hours bus station operational services is following health protocols. They have a tight schedule for site sterilization by spraying disinfectants, checking passenger temperatures with a thermal camera, checking health documents for passengers and fleet crews, providing handwashing and disinfecting booths before entering the waiting room, and applying physical distancing between passengers. However, online ticket purchases are currently only for AKAP buses, while for AKDP buses, the passengers still apply on bus payment to the bus crew.
KINERJA OPERASIONAL DAN KUALITAS PELAYANAN TEMAN BUS KORIDOR 2B GOR NGURAH RAI – BANDARA NGURAH RAI – PP Putu Cinthya Pratiwi Kardita; Ni Putu Dita Prastitaning Dewi; Putu Kwintaryana
JURNAL SPEKTRAN Vol 11 No 1 (2023)
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/SPEKTRAN.2023.v11.i01.p10

Abstract

ABSTRAK Teman Bus di Provinsi Bali disediakan oleh Kementerian Perhubungan untuk mengurangi kemacetan lalu lintas. Salah satu alasan yang mempengaruhi keputusan masyarakat untuk bertransportasi menggunakan angkutan umum atau tidak adalah persepsi masyarakat. Dalam penelitian dilakukan evaluasi kinerja dan analisis kualitas pelayanan berdasarkan persepsi masyarakat terhadap operasional Teman Bus Koridor 2B GOR Ngurah Rai – Bandara Ngurah Rai – PP. Evaluasi kinerja operasional menggunakan standar Departemen Perhubungan (2002). Pada penelitian ini menggunakan metode Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA) untuk menganalisis kualitas layanan berdasarkan persepsi publik. Evaluasi kinerja angkutan menggunakan data sekunder dari PT. Satria Trans Jaya dan data primer merupakan hasil survei kuesioner berdasarkan persepsi publik. Hasil analisis kinerja operasional menunjukkan jarak perjalanan angkutan dan tingkat konsumsi bahan bakar memenuhi standar yaitu 266,4 km/hari dan 5 km/ltr. Hasil analisis kualitas pelayanan menunjukkan waktu tunggu, waktu perjalanan, dan kecepatan memenuhi standar. Waktu tunggu pada Halte GOR Ngurah Rai yaitu 4 menit, Halte Bandara Ngurah Rai yaitu 4,25 menit, dan pada Halte Central Parkir yaitu 5,75 menit. Waktu perjalanan sekitar 90 menit dan kecepatan mencapai 22,2 km/jam. Skala CSI menunjukkan indeks kepuasan pengguna jasa sebesar 80,45% yang memiliki arti bahwa kualitas pelayanan bus Baik (Good). Atribut pelayanan yang menempati prioritas utama menurut hasil IPA yaitu ketepatan informasi pada aplikasi Teman Bus. Atribut pelayanan prioritas rendah ditempati oleh lokasi Bus Stop mudah dijangkau dengan kendaraan pribadi/umum. Kata kunci: kinerja operasional, kualitas pelayanan, Teman Bus, koridor 2B.
Co-Authors M. Ruslin Anwar Ni Putu Dita Prastitaning Dewi Putu Kwintaryana Winaya Wicaksono, Achmad