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All Journal Journal of Economic, Bussines and Accounting (COSTING) Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL LENTERA BISNIS Ekombis: Jurnal Fakultas Ekonomi Management Studies and Entrepreneurship Journal (MSEJ) Budimas : Jurnal Pengabdian Masyarakat Jurnal Sosial dan Teknologi Jurnal Ekonomi Jurnal Pendidikan Indonesia (Japendi) Jurnal Ekonomis Journal of Innovative and Creativity Jurnal Imiah Pengabdian Pada Masyarakat (JIPM) Joong-Ki Jurnal Akuntansi
Grace Orlyn Sitompul
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Jurnal Ekonomis

 1 
FACTORS AFFECTING USER SATISFACTION IN BUSINESS ORGANIZATIONS AS PERCEIVED BY EMPLOYEES Grace Orlyn Sitompul
Jurnal Ekonomis Vol 12 No 1 (2019): EKONOMIS : April 2019
Publisher : Fakultas Ekonomi Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (584.168 KB) | DOI: 10.58303/jeko.v12i1.2070

Abstract

Previous studies on user satisfaction have revealed that it is influenced by several factors, such as technological variables, organizational variables, and user characteristics. The manner in which these factors interact with one another, directly or indirectly, in influencing User Satisfaction is not understood. The most significant of these factors affecting user satisfaction is also not established. We used Structural Equation Modelling in an attempt to determine which of several exogenous variables were significant. Online and face-to-face surveys were used (n=230) from Human Resource Information System users of selected business organizations in the Philippines and Indonesia. Top management support had an indirect effect on user satisfaction through technology ease of use (β = 0.773) and user skill (β = 0.165). Organizational culture (β = 0.253), technology ease of use (β = 0.490), and user skill (β = 0.165) had a direct effect on user satisfaction.
Co-Authors Aira Ratu Maganda Pandjaitan Br Hotang, Mutiara Celine Winona Duha Citra Septiyani Devy Devy Francis Hutabarat Gerald Christian Tauran Ismail Marthinus Jeremia Tampubolon Jhon Rinendy Jihan Lediyasni Raba Johnston Barnes Sagala Judith Tagal Gallena Sinaga Krista Sabbathini Sinaga Lenita Waty Marthinus Ismail Mila Oktavia Sirait Mutiara Br Hotang Naomi Refina Siahaan Nissa Aulia Cantica Ujudeda Novi Manurung Octaviani Patricia Angelique Patricia Rosmawati Petersina Fatrisya Eleuwyaan Ribka Septiani Natty Rolyana Ferinia Rosmawati, Patricia Ruth Sianipar Tiomaida Silalahi, Priska Yemima Eveline Romauly Sirait Yolyna Murib