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All Journal JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Journal of Education, Humaniora and Social Sciences (JEHSS)
Warjio Warjio
Universitas Medan Area
Health Professions Public Health Social Sciences

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Analisis Kinerja Pegawai pada Sekretariat DPRD Provinsi Sumatera Utara Muda Sakti; Isnaini Isnaini; Warjio Warjio
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 4 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v5i4.1694

Abstract

The purpose of this study is to analyze employee performance and what factors are constraining employee performance at the DPRD Secretariat of North Sumatra Province. The research method used in this research is descriptive with qualitative analysis. Sources of data obtained from interviews, documentation, and observation. With the results of the study that the performance of employees at the Provincial DPRD Secretariat is still relatively poor. Performance indicators according to Benardin's theory that have not worked well are cost-effectiveness (resource effectiveness), namely efforts to avoid wasted materials are still classified as not good, causing wastage at work, such as wasted work equipment and also wasted energy resources. Need for Supervision, namely that employees are not yet able to independently solve problems that arise in work, in the process of carrying out work they are still more dominant in waiting for directions from superiors, so that it can slow down the implementation of community services. While the indicators that are classified as good are quality, quantity, timeliness, and interpersonal impact. The recommendation in this study is that leaders need to determine elements of a more detailed assessment of the elements of performance appraisal. The appraiser needs to eliminate the influence of personal relationships in making an assessment of the performance of subordinates so that the results of the performance appraisal really match the results of the employee's work.
Analisis Kinerja Pegawai pada Dinas Kependudukan dan Pencatatan Sipil Kota Medan Naimah Mardhiah Matondang; Isnaini Isnaini; Warjio Warjio
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 4 (2023): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v5i4.1695

Abstract

Based on the results of the performance appraisal of civil servants at the Medan City Population and Civil Registration Office in 2020 and 2021, it shows that employee performance has decreased, and there are employee discipline issues that need to be corrected. So the formulation of the problem in this study is how is the performance of employees at the Department of Population and Civil Registration of the City of Medan and what factors are hindering the performance of employees at the Office of Population and Civil Registration of the City of Medan. The research method used in this research is descriptive with qualitative analysis. Sources of data obtained from interviews, documentation, and observation. With the results of the study that the performance of Medan City Disdukcapil employees in population administration services is still relatively poor. Performance indicators according to Mangkunegara theory that have not been implemented properly are the quantity of work, work discipline and work initiatives. While the indicators of work quality and responsibility have been carried out properly by employees. While the recommendation in this study is that Medan City Disdukcapil employees need to be more aware of the importance of working time discipline, so that employees work at all predetermined working hours. Leaders need to be more assertive in disciplining employees who violate work time regulations so that they can provide good learning for all employees. Employees should seek efforts to speed up the handling of population administration work without compromising quality or accuracy in carrying out work. It is better if the leader needs to exercise better supervision of his subordinates so that there is no opportunity to abuse the authority given to him.
Kualitas Pelayanan Publik Dalam Pembuatan e-KTP di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Langkat Sri Yunita Br Sitepu; Adam Adam; Warjio Warjio
JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political UMA) Vol. 13 No. 2 (2025): JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jppuma.v13i2.14785

Abstract

This study aims to analyze the quality of public services in creating e-KTP at the Population and Civil Registration Office (Disdukcapil) of Lalat Regency. The analysis was carried out based on Zeithaml's theory, which includes five service quality dimensions: tangible, reliability, responsiveness, empathy, and assurance. This study uses a qualitative descriptive method with data collection techniques through interviews, observations, and documentation of Disdukcapil officers and the community as service recipients. The study results show that the e-KTP-making service in Langkat Regency still faces obstacles, such as limited facilities and technological infrastructure, system disruptions that affect service reliability, long waiting times, and suboptimal responsiveness. In addition, attention to vulnerable groups is still inadequate. However, data security guarantees and transparent procedures have increased public trust. To improve the quality of service, it is recommended that infrastructure be improved, the number and training of officers increased, information technology systems optimized, and wider procedures socialized. This effort is expected to increase the efficiency and transparency of population administration in Lalat Regency.
Co-Authors Adam Adam Isnaini Muda Sakti Naimah Mardhiah Matondang Sri Yunita Br Sitepu