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Perbaikan Kualitas Layanan Transportasi Masal Bus Rapid Transit (BRT) Menggunakan QFD dan House of Quality Ayu, Dian
Jurnal Ekonomi dan Bisnis Vol. 4 No. 3 (2025): September 2025
Publisher : Faculty of Economics and Business Universitas Dian Nuswantoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/jekobs.v4i3.14743

Abstract

The bus rapid transit system in Semarang serves as a key component of urban mobility, accommodating the daily transportation needs of its residents. This study seeks to identify passenger requirements and propose service improvements on Corridor VIII (Gunungpati–Simpang Lima) through the Quality Function Deployment (QFD) approach. Data collection methods included observation, questionnaires, interviews, and Focus Group Discussions (FGDs). The analysis applied the House of Quality (HoQ) matrix to connect passenger expectations with technical responses. The results indicate three main priorities for service enhancement: regular vehicle maintenance, provision of additional waste bins inside buses, and better discipline combined with courteous behavior from staff. On the technical side, the top priorities are driver and staff training, increasing personnel at shelters, and expanding the fleet. These findings are expected to provide valuable insights for advancing the quality of urban public transportation in a sustainable manner. Sistem transportasi berbasis bus cepat di Kota Semarang berperan penting dalam menunjang mobilitas masyarakat, khususnya dalam memenuhi kebutuhan perjalanan harian. Penelitian ini bertujuan untuk mengidentifikasi kebutuhan penumpang serta merumuskan perbaikan layanan pada Koridor VIII (Gunungpati–Simpang Lima) dengan menggunakan pendekatan Quality Function Deployment (QFD). Data dikumpulkan melalui observasi, kuesioner, wawancara, dan Focus Group Discussion (FGD). Analisis dilakukan menggunakan matriks House of Quality (HoQ) untuk mengaitkan harapan penumpang dengan respon teknis. Hasil penelitian menunjukkan tiga prioritas utama perbaikan layanan, yaitu perawatan armada secara rutin, penyediaan tempat sampah tambahan di dalam bus, serta peningkatan kedisiplinan dan keramahan petugas. Di sisi teknis, prioritas yang muncul meliputi pelatihan bagi pengemudi dan petugas, penambahan personel di shelter, serta penambahan jumlah armada. Temuan ini diharapkan dapat menjadi masukan penting dalam upaya peningkatan kualitas layanan transportasi umum perkotaan secara berkelanjutan.
Role of Peer Support in Enhancing Students’ Speaking Skills at Universitas Pattimura Ayu, Dian; Baa, Sultan; Jabu, Baso
International Journal of Language, Education, and Literature Vol. 3 No. 1 (2026): January
Publisher : Program Studi Pendidikan Bahasa Inggris, Program Pascasarjana - Universitas Negeri Makassar.

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to investigate how peer support facilitates the teaching and learning process of speaking among English as a Foreign Language (EFL) students at Pattimura University. The background of this research is rooted in common challenges encountered by EFL learners, particularly difficulties in developing speaking skills due to anxiety, low self-confidence, limited vocabulary, and insufficient opportunities for authentic communication in English. These challenges often hinder students’ active participation in speaking activities. Therefore, peer support is considered a promising instructional approach that emphasises collaboration, mutual assistance, and horizontal interaction among students, creating a supportive and less intimidating learning environment. This study employs a descriptive qualitative research design to obtain an in-depth understanding of how peer support is implemented, how students perceive its impact, and what challenges arise during its application in speaking instruction. The participants of this study were students from the English Education Study Program at Pattimura University who actively engaged in peer-support-based speaking activities. Data were collected through classroom observations, semi-structured interviews, and document analysis. The collected data were then analysed using the stages of data reduction, data display, and conclusion drawing as proposed by Miles and Huberman to ensure systematic and meaningful interpretation. The findings reveal that peer support was implemented through various strategies, including peer tutoring, cooperative learning, and peer feedback. These approaches were found to be effective in increasing students’ active participation, reducing anxiety when speaking, and fostering greater learner autonomy. Students reported that learning with peers helped them feel more confident, motivated, and comfortable expressing ideas in English. Additionally, peer interaction encouraged constructive feedback and collaborative problem-solving. However, several challenges were identified, such as differences in language proficiency among students, unequal participation within groups, and limited instructional time. Overall, this study highlights the significant role of peer support in enhancing EFL students’ speaking skills and provides valuable insights for educators in designing more collaborative, inclusive, and student-centred learning environments