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All Journal Jurnal Ilmu Pariwisata Hospitaliti
Agustinus Walansendouw
Sekolah Tinggi Ilmu Pariwisata Manado
Social Sciences

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Journal : Hospitaliti

 1 
PENGARUH KUALITAS PELAYANAN ROOM ATTENDANT TERHADAP KEPUASAN TAMU DI HOTEL SINTESA PENINSULA MANADO Nathalia Chrisma Sigarlaki; Agustinus Walansendouw; Maxy Sondakh
Jurnal Hospitaliti Vol. 1 No. 02 (2022): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study intention is to know the effect of room attendant service quality on guest statisfaction at Sintesa Peninsula Hotel Manado. The method used in this study is quantitive method using a simple linear regression model. The population on this study were the guest who come to stay at the Sintesa Peninsula Hotel Manado. Sample taken were 60 respondents. The data collected using questionaire. The result of this study using simple linear regression analysis at follow Y=20.666 + 0.265x showed a positive effect on the independent variable (Service Quality). Where if independent variabel increase then the guest statisfaction variable will also increase. From the analysis result correlation coefficient is found a value of 0,581 which showed that the two variable X and Y have a strong relationship where the significance value is 0,000 less than 0,05. furthermore, in the termination coefficient is it found that RSquare 0,338 means that the effect of the independent variable (Service Quality) on the dependent variable (Guest Statisfaction) os 33,8% and the remaining 66,2% is the influence of other variable that not elaborated in this study.
PENGARUH PROMOSI MEDIA SOSIAL TERHADAP KEPUTUSAN TAMU MEMILIH HOTEL IBIS MANADO CITY CENTER BOULEVARD Hanafi Wowiling; Agustinus Walansendouw; Claurensya Maramis
Jurnal Hospitaliti Vol. 1 No. 02 (2022): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aims to determine: the effect of social media promotions on the decision of guests to choose the Ibis Manado City Center Boulevard hotel. This study uses a quantitative method with a simple regression model. The population in this study are guests who stay or use the services of the Ibis Manado City Center Boulevard Hotel. The sample size taken was as many as respondents which were determined based on Roscoe's opinion. By using a type of nin probability sampling where the sampling is not fully carried out using the law of probability. This means that not all population units have the opportunity to be used as research samples. All data was collected using surveys and questionnaires. Questionnaires are made based on the dimensions of each variable. Thus, the results Y = 3.-32 + 0.896X were found, which indicated that any increase in the X variable would cause an increase in the Y variable. Similarly, using correlation coefficient analysis, it was found that r = 0.948 showed that the correlation coefficient of determination was found to be r2 = 0.899, which means that the guest's decision to choose due to the strong influence of social media promotion of 89.9% and the remaining 10.1% is the influence of variables not examined of 65.61%. The remaining of 34.39% were other factors that were not observed, namely the lack of food and beverage equipment, the lack of diversity in the menu served, and the lack of communication and care from the leadership.
PENGARUH DESAIN INTERIOR TERHADAP KEPUTUSAN TAMU MEMILIH TRAVELLO HOTEL MANADO Polikarpus Petrik Kebung; Bet El S. Lagarense; Agustinus Walansendouw
Jurnal Hospitaliti Vol. 1 No. 02 (2022): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The initial step of this research is conducting observation at the research location before determining the research topic related to the Influence of Interior Design Towards Guests Decisions to Choose Travello Hotel Manado. After finding the research problem and determining the topic, the research questionares were distributed t to the guest who used the servive at Travello Hotel Manado Field oservation and interview were conducted with the hotel management, staff and guest in order to find out to what extent was the influence of interior design has inflouenced the guests decision to choose Travello Hotel Manado. The results of calculation show that Y = 6,46 + 0,83 X which means that every incraese in varible X will result in an incrase in variable Y, and by using correlation coefficient analysis r = 0,94. The results showed that the correlation between varaible X and variable Y was strong enough with a value of nearly positive 1. Coefficient determinant r2=0,89 shows the variable of guests satisfication due to a sufficiently strong influence of interior design as much as 89% indicating variations of variable Y (Guests Decision to Choose Travello Hotel Manado) due to a sufficiently strong influence of interior design. Travello Hotel Manado should maintain its existence in service and comfort such as internal design to gain the guests loyalty in using the service at Travello Hotel Manado and not to choose the other hotels as competitirs.
Co-Authors Bet El S. Lagarense Claurensya Maramis Faily Sitata Geofane Daud Gerry Kadamehang Hanafi Wowiling Julita Laluraga Maxy Sondakh Meyske Wisye Manopo Nathalia Chrisma Sigarlaki Polikarpus Petrik Kebung