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All Journal Jurnal Ilmu Pariwisata Hospitaliti
Bet El Lagarense
Sekolah Tinggi Ilmu Pariwisata Manado
Social Sciences

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ANALISIS KINERJA STAFF BANQUET SECTION DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN DI HOTEL SWISS BELL MALEOSAN MANADO Bet El Lagarense; Sony Wijanarko
Jurnal Hospitaliti Vol. 2 No. 01 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study aimed to analyze, quantify and explain the effects of banquet section staff performance on service quality in Swissbell Maleosan hotel Manado. This study used observational techniques, surveys and interviews. Method of sampling was random sampling. The final results of this study were obtained using simple linear regression analysis calculation. After doing research we obtained a simple linear regression analysis with the equation Y = 50 + 0.3 X showing that each time there is an increment to the unit of variable X ( Banquet Staff Section Performance), there will be an increase in variable Y( Service Quality ) with a value of 50. For the determinant coefficient r2 = 0.36 or 36%. This suggests that the increase in service quality caused by Banquet Staff Section Performance is 36%. While 64% is caused by other factors not studied by the researchers such as equipment, lack of effective service system and the unavailability of food menu. Hotel Management of Swiss Bell Hotel Maleosan Manado must continue to improve the performance of banquet staff section to be positive as the above assessment can continue to survive and even grow.
IMPLEMENTASI AMERICAN SERVICE DAN PENGARUHNYA TERHADAP KEPUASAN TAMU PEPITO RESTAURANT DI MANADO QUALITY HOTEL Bet El Lagarense; Sony Wijanarko
Jurnal Hospitaliti Vol. 2 No. 01 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1497.073 KB)

Abstract

Implementation of American Service and Its Impact on Pepito Restaurant Guest Satisfaction at Manado Quality Hotel. The aims of this study were to measure, analyze, and explain the effect of American Service implementation on Pepito Restaurant guest satisfaction at Manado Quality Hotel. This research used observation, survey and interview techniques. The sampling method applied was random sampling and the method of analysis used was simple linear regression analysis where variable X (American Service) and variable Y (Guest Satisfaction) with the equation Y'=a+bX and analysis of the correlation coefficient to calculate how strong the relationship between variables X and variables Y. The final results of this study after analyzing the simple linear regression was an equation where Y' = 5.24 + 0.92X indicating that every one-time increase in the American Service (variable X) will cause a change in the increase in the variable Y( guest satisfaction ) as much as 0.92 vice versa. The correlation coefficient (r) = 0.71 and close to 1 means that there is a strong positive influence between the variable X (American Service) on the variable Y (guest satisfaction) and for the determinant coefficient (r2) of 50.80% indicating that there is an influence on the implementation of American service on guest satisfaction and 49.20% is a variable change caused by a lack of good work coordination between waiters/waitresses.
Co-Authors Agus Walansendow Gerry Kadamehang Inggrid N. Tatara Marthen Tombeng Mateus Londar Merry Adrah Rein H. Liwutang Sony Wijanarko Troy J. Rondonuwu