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All Journal Jurnal Manajemen dan Penelitian Akuntansi (JUMPA)
Prasto Dwi Wahjono
Sekolah Tinggi Ilmu Ekonomi Cendekia Bojonegoro
Humanities Economics, Econometrics & Finance Social Sciences

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PENERAPAN MANAJEMEN BALANCE SCORECARD (BSC) PADA PT. BPR NUSUMMA JATENG CABANG BLORA Ari Kuntardina; Prasto Dwi Wahjono
Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Vol 6 No 1 (2012): JUMPA Volume 6 Nomor 1 Tahun 2012
Publisher : Sekolah Tinggi Ilmu Ekonomi Cendekia Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (125.942 KB) | DOI: 10.58431/jumpa.v6i1.18

Abstract

This study aims to determine the application of Management Balanced Scorecard (BSC) at Rural Bank Nusumma Central Java Branch of Blora. Innovative companies use the scorecard as a strategic management system in managing long-term strategy. Based on research results, it can be concluded that the overall financial perspective has shown good results, although not optimally, performance consumer perspective shows that consumers have a customer satisfaction rate of 73% is located in the Satisfied. The internal process perspective of performance showed improved performance of business services to customers, the better. Performance of growth and learning perspective shows increased employee productivity, retention of employees remain, and the level of employee satisfaction to company policy of 76%
Co-Authors Kuntardina, Ari