Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia
Tiolina Evi
Perbanas Institute Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The impact of community marketing on the food-online application during the pandemic in the region of Karawang West Java Ignatius Septo Pramesworo; Tiolina Evi
INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia Vol. 6 No. 2 (2023): INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia
Publisher : Forum Inovasi Bisnis dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (288.62 KB) | DOI: 10.31842/jurnalinobis.v6i2.266

Abstract

This study aims to analyze the effect of service quality, promotions, and customer satisfaction on customer loyalty of Gofood application users during the Covid-19 Pandemic at Perumnas Bumi Teluk Jambe Blok X Karawang, West Java. This research uses quantitative methods. The sample used was 109 respondents. Data analysis used multiple linear regression analysis which was processed using the SPSS version 25 application. The results showed that the multiple regression coefficients of service quality had no significant effect on customer loyalty, promotion had no significant effect on customer loyalty, customer satisfaction had a significant effect on customer loyalty and simultaneously a significant effect between service quality, customer satisfaction and promotion of customer loyalty.
Co-Authors Ignatius Septo Pramesworo