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All Journal Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah SEIKO : Journal of Management & Business Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Ekbis (Ekonomi & Bisnis) Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Dewi Khrisna Sawitri
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Religion Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Pengaruh Iklim Organisasi Dan Kesiapan Berubah Terhadap Perilaku Inovatif Guru Smpn 20 Gresik Amalus Solecha; Kustini Kustini; Dewi Khrisna Sawitri
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.4164

Abstract

Iklim Organisasi dan Kesiapan Berubah ialah termasuk faktor yang memberikan pengaruh untuk Perilaku Inovatif. Studi ini berguna untuk melakukan analisis adanya pengaruh dari Iklim Organisasi serta Kesiapan Berubah akan Perilaku Inovatif Guru SMPN 20 Gresik. Populasi dalam penelitian ini ialah total keseluruhan Guru di SMPN 20 Gresik yang berjumlah 46 orang, Teknik untuk pengambilan sampel dalam studi memakai sampling secara jenuh ialah teknik dengan penentuan sampel menggunakan seluruh anggota dari populasi dijadikan sampel. Jumlah sampel dengan jumlah 46 orang. Pada studi ini untuk metode yang dipakai menggunakan kuantitatif serta teknik analisis data memakai PLS. Perolehan studi bisa disimpulkan jika Iklim Organisasi mempunyai pengaruh secara Negatif akan Perilaku inovatif Guru SMP 20 Gresik serta Kesiapan Berubah mempunyai pengaruh secara positif akan perilaku inovatif Guru SMPN 20 Gresik. Kata Kunci: Iklim Organisasi; Kesiapan Berubah; Perilaku Inovatif
Pelatihan Pembuatan Stik Sawi Guna Menunjang Inovasi Produk Di Kelompok Wanita Tani (KWT) Dewi Fortuna Shafira Salsabilla; Arde Agung Hidayatulloh; Yudha Adriansa; Dewi Khrisna Sawitri
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 2 No. 2 (2023): Juni: Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v2i2.164

Abstract

Based on Law No. 20 of 2008, MSMEs are referred to as business activities that stand independently in the form of groups or individuals which are not business activities of a branch company. MSMEs play a very important role in the lives of Indonesian people because many Indonesians make a living from selling through MSMEs. There are still many problems that occur in the world of MSMEs in Indonesia, one of which is the lack of product innovation by MSMEs. There are still many MSMEs that only produce food that has spread widely in Indonesia so that the resulting competitive value is very tight between MSMEs. With these problems to help solve the problems faced by MSMEs, a product innovation assistance is held. This assistance is carried out to create a new product innovation in the form of mustard sticks which will later become the newest product in the Fostered MSMEs.
Analisis Peran Telemarketing dalam Penawaran Produk di Perusahaan Trustmedis Monica Shinta Uli; Dewi Khrisna Sawitri
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 9 No 5 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v9i5.24999

Abstract

This research aims to analyze the role of telemarketing in the product offering of Trustmedis, a Software-as-a-Service (SaaS) based technology company that provides cloud-based digital solutions to support health facilities in Indonesia from independent doctor's practices, laboratories, pharmacies, health centers, clinics to hospitals. Trustmedis' product is Electronic Medical Record (RME) software which requires a special approach considering its non-physical and complex characteristics. Telemarketing, both inbound and outbound, is used to introduce products, build customer trust, and collect data on potential customers. This research uses qualitative methods with observations during the internship period and interviews with internal and external parties from Trustmedis. The results of this research show that telemarketing plays an important role in increasing awareness and facilitating application demo sessions as the first step in customer conversion. However, there are challenges in conveying information which must be more structured, using concrete examples, and a more persuasive approach. This research contributes to developing marketing strategies in the field of health facility technology and offers recommendations for increasing the effectiveness of telemarketing.
Peran dan Tugas Administrator Food dan Beverage Service pada Oakwood Hotel dan Residence Clara Geovani Rain; Dewi Khrisna Sawitri
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 10 No 1 (2025)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v10i1.25216

Abstract

The purpose of this study was to determine the role and duties of the food & beverage service administrator at oakwood hotel & residence. Food and Beverage Service is the second largest source of revenue for hotel operations after room sales. The purpose of this study is to determine the duties and responsibilities of the food and beverage service administrator at Oakwood Hotel & Residence Surabaya, establish standard operating procedures for food and beverage service at Oakwood Hotel & Residence Surabaya, and find ways to improve service quality. There are several obstacles in food and beverage service, such as detailed information obtained from businesses that are still difficult to implement due to incomplete information and lack of good communication between the sales department and the food service department. The research method used in this report is qualitative method by conducting observation through direct observation at Oakwood Hotel & Residence and library method. The implications of this research include: Oakwood Hotel & Residence must prepare a food and beverage service administrator and the food and beverage department must have good relationships and cooperation with other departments, such as the accounting department and purchasing department. This can be achieved by holding staff meetings to foster a sense of connectedness and encourage communication.
ANALISIS EFEKTIVITAS WHATSAPP MARKETING DAN INSTAGRAM MARKETING TERHADAP ENGAGEMENT PELANGGAN DI B21 DIGITAL PRINTING Muhammad Sulthan As’ad Atmanagara; Dewi Khrisna Sawitri
EKBIS (Ekonomi & Bisnis) Vol 12 No 2 (2024): Desember 2024
Publisher : POLITEKNIK PIKSI GANESHA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/ekbis.v12i2.1483

Abstract

Penelitian ini dilakukan dengan tujuan untuk menganalisis efektivitas dari strategi pemasaran yang dilakukan oleh B21 Digital Printing dalam meningkatkan keterlibatan (engagement) pelanggan di B21 Digital Printing. Penggunaan media sosial sudah digunakan oleh banyak pengusaha dalam era bisnis digital sebagai alat pemasaran dalam bisnisnya. Penelitian yang melakukan ini menggunakan metode kualitatif dengan pendekatan yang dilakukan yaitu Analisa data dan wawancara dari staff yang terlibat pada posisi marketing di B21 Digital Printing. Analisis data yang dilakukan menggunakan statistika deskriptif untuk mengukur Tingkat efektivitas masing masing platform dan juga menggunakan analisis sentiment untuk menganalisis tulisan dalam komunikasi yang dilakukan bernada negatif atau positif.Hasil dari penelitian yang telah dilakukan ini menunjukan wawasan kedua platform yang dianalisis memiliki peran signifikan dalam menciptakan keterlibatan (Engagement) terhadap pelanggan, namun terdapat juga perbedaan dalam keterlibatan yang dihasilkan. Dari hasil analisis yang dilakukan, Whatsapp Marketing lebih efektif dalam menimbulkan sebuah interaksi personal, sedangkan Instagram Marketing lebih baik dalam membangun sebuah awareness, karena hasil visual yang dibuat menarik perhatian. Hasil penelitian ini memberikan wawasan berharga untuk B21 Digital Printing untuk memilih strategi pemasaran terbaik untuk dilakukan agar mendapatkan hasil yang optimal. Kata Kunci : whatsapp marketing, instagram marketing, engagement pelanggan, b21 digital printing
Kepuasan Pelanggan Internal terhadap Kompensasi Finansial: Studi Kasus Layanan Klaim Asuransi Kesehatan Fadia Ellisza; Dewi Khrisna Sawitri
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 3 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i3.2536

Abstract

This study aims to analyze internal customer satisfaction with health insurance claim services as part of indirect financial compensation in a national electricity provider organization. Using a descriptive qualitative approach, data were collected through interviews, observations, and document analysis. The findings indicate that the claim process remains manual and faces several administrative challenges, including incomplete physical documentation, lack of transparency, and limited digital infrastructure. SERVQUAL analysis reveals that the five service quality dimensions—tangibles, reliability, responsiveness, assurance, and empathy—have not been optimally fulfilled, resulting in internal customer dissatisfaction. This dissatisfaction affects employee motivation, perceptions of organizational justice, and operational effectiveness. Therefore, service reform through process digitalization, enhanced proactive communication, and the development of a responsive and inclusive support system.
Analisa Tinjauan Klaim Reimbursement: Studi Kasus Kompensasi Finansial dalam Sistem Informasi Manajemen Keuangan Bela Amalia Fernanda; Dewi Khrisna Sawitri
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 3 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i3.2539

Abstract

Amidst the digital transformation in human resource management, the provision of indirect financial compensation through health reimbursement schemes has become a strategic part in supporting employee welfare, especially in the public sector. Using a qualitative approach and a single case study design, data were collected through semi-structured interviews, direct observation, and document analysis. Research on the analysis of reimbursement claim reviews: a case study of financial compensation in a financial management information system shows that the high claim rejections in the Human Capital Division of an electricity company located in East Java were caused by ignorance of deadlines, unclear document requirements, damaged digital files, data input errors, and minimal socialization and technical training. The mismatch between the design of the digital system and the capabilities of users, especially retirees, indicates weaknesses in the implementation of the financial management information system. The results of the study on the analysis of reimbursement claim reviews: a case study of financial compensation in a financial management information system recommend more adaptive system updates and ongoing digital training to reduce technical rejections that are detrimental to users. Further studies are recommended to involve more work units and institutions to strengthen the generalization of the results and test the effectiveness of the solutions offered.
Analisis Peran Telemarketing dalam Penawaran Produk di Perusahaan Trustmedis Monica Shinta Uli; Dewi Khrisna Sawitri
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 9 No 5 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v9i5.24999

Abstract

This research aims to analyze the role of telemarketing in the product offering of Trustmedis, a Software-as-a-Service (SaaS) based technology company that provides cloud-based digital solutions to support health facilities in Indonesia from independent doctor's practices, laboratories, pharmacies, health centers, clinics to hospitals. Trustmedis' product is Electronic Medical Record (RME) software which requires a special approach considering its non-physical and complex characteristics. Telemarketing, both inbound and outbound, is used to introduce products, build customer trust, and collect data on potential customers. This research uses qualitative methods with observations during the internship period and interviews with internal and external parties from Trustmedis. The results of this research show that telemarketing plays an important role in increasing awareness and facilitating application demo sessions as the first step in customer conversion. However, there are challenges in conveying information which must be more structured, using concrete examples, and a more persuasive approach. This research contributes to developing marketing strategies in the field of health facility technology and offers recommendations for increasing the effectiveness of telemarketing.
Peran dan Tugas Administrator Food dan Beverage Service pada Oakwood Hotel dan Residence Clara Geovani Rain; Dewi Khrisna Sawitri
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 10 No 1 (2025)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v10i1.25216

Abstract

The purpose of this study was to determine the role and duties of the food & beverage service administrator at oakwood hotel & residence. Food and Beverage Service is the second largest source of revenue for hotel operations after room sales. The purpose of this study is to determine the duties and responsibilities of the food and beverage service administrator at Oakwood Hotel & Residence Surabaya, establish standard operating procedures for food and beverage service at Oakwood Hotel & Residence Surabaya, and find ways to improve service quality. There are several obstacles in food and beverage service, such as detailed information obtained from businesses that are still difficult to implement due to incomplete information and lack of good communication between the sales department and the food service department. The research method used in this report is qualitative method by conducting observation through direct observation at Oakwood Hotel & Residence and library method. The implications of this research include: Oakwood Hotel & Residence must prepare a food and beverage service administrator and the food and beverage department must have good relationships and cooperation with other departments, such as the accounting department and purchasing department. This can be achieved by holding staff meetings to foster a sense of connectedness and encourage communication.
Co-Authors Amalus Solecha Arde Agung Hidayatulloh Bela Amalia Fernanda Clara Geovani Rain Fadia Ellisza Kustini Kustini Monica Shinta Uli Muhammad Sulthan As’ad Atmanagara Shafira Salsabilla Yudha Adriansa