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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Social Sciences Journal
M. Rahman Febliansyah
Universitas Dehasen Bengkulu
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Effect of Service Quality and Facilities on Hospitalization Patient Satisfaction Hasanuddin Damrah Manna Hospital Mohammad Ansyori; Ahmad Soleh; M. Rahman Febliansyah
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 12 No 1 (2024): Januari
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v12i1.4421

Abstract

Health problems have become a basic need for society. With the increase in people's living standards, the demand for quality health is also increasing. The purpose of this study was to determine the effect of service quality and facilities on inpatient satisfaction at Hasanuddin Damrah Manna Hospital. This study focuses on the effect of service quality and facilities on inpatient satisfaction at Hasanuddin Damrah Manna Hospital. This study used a quantitative research approach, data collection used research instruments, data analysis was statistical with the aim of testing the hypotheses that had been set. Based on the characteristics of the research, a sample of 89 people was obtained. The results of this study indicate that service quality has a significant positive effect on the inpatient satisfaction at Hasanuddin Damrah Manna Hospital. Judging from the results of the t test for the variable quality of service (X1) on patient satisfaction (Y) shows that tcount is greater than ttable (0.000 > 0.05). Facilities have a significant positive effect on inpatient satisfaction at Hasanuddin Damrah Manna Hospital. The Facility variable (X2) on patient satisfaction (Y) tcount is greater than ttable (0.000 > 0.05). The quality of services and facilities simultaneously influence the satisfaction of inpatients at Hasanuddin Damrah Manna Hospital. That the value of Fcount> Ftable, namely 925,583> 3.104.
Sampoerna Retail Community Strategy in Developing Grocery Stores (Case Study: Paguyuban Src Curup Bersatu) Dedy Juniansyah Pratama; Yudi Irawan Abi; M. Rahman Febliansyah
Social Sciences Journal Vol. 3 No. 1 (2026): February
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/sosj.v3i1.1141

Abstract

Partnership and MSME Development Program Linking Concrete Strategies Implemented by SRC. The existence of SRC (Sampoerna Retail Community), this association guides partnerships between Sampoerna and conventional retailers to develop their businesses and reach to attract customers. This study aims to identify and analyze the strategies implemented by Sampoerna Retail Community (SRC) in developing grocery store businesses within the Paguyuban SRC Curup Bersatu. The analytical method used is qualitative data analysis, conducted interactively and continuously until data saturation is achieved, through three main stages: Data Reduction, Data Presentation, and Conclusion Drawing. Based on the research findings, it is proven that the Sampoerna Retail Community (SRC) strategy in developing grocery store businesses in Paguyuban Curup is carried out by focusing on Business Performance (increasing sales, store arrangement based on RBT principles), Community Development (establishing connections among traders to mutually develop their businesses), and Technology (utilization of digital features). For the Sampoerna Retail Community (SRC) strategy in developing grocery store businesses in Paguyuban Curup Bersatu to run effectively, supporting factors must be considered, namely: cooperation among multiple parties, the willingness of grocery store owners to progress, and the presence of digital innovation. Meanwhile, factors hindering the development of Paguyuban SRC Curup Bersatu include the limited number of participants and the community's lack of knowledge regarding the Ayo Kelontong application, a digital innovation by Sampoerna Retail Community (SRC).
Co-Authors Ahmad Soleh Dedy Juniansyah Pratama Mohammad Ansyori Yudi Irawan Abi