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All Journal Multazam : Jurnal Manajemen Haji dan Umrah INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Wulandari Wulandari
Institut Bhakti Nusantara
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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EVALUASI PELAYANAN TOUR LEADER PT AL HIJAZ TERHADAP JAMAAH UMRAH PADA PT AL HIJAZ TAHUN 2019 Kartika Utami; Wulandari Wulandari
Multazam : Jurnal Manajemen Haji dan Umrah Vol 2 No 1 (2022): Multazam : Jurnal Manajemen Haji dan Umrah
Publisher : Institut Agama Islam Negeri Metro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (461.561 KB) | DOI: 10.32332/multazam.v2i1.5354

Abstract

Service is a series of activities needed by others in order to benefit from the service and provide satisfaction to the people served. One of the services offered by PT. Al Hijaz is the Tour Leader. The success of a trip depends on the services provided to pilgrims by the Tour Leader. The purpose of this study was to determine the services provided by the Tour Leader PT. Al Hijaz, to evaluate the service of Tour Leader PT. Al Hijaz towards Umrah pilgrims. The findings of this study indicate that PT. Al Hijaz's Tour Leader service can effectively serve pilgrims from departure to return to Indonesia. In terms of service, Tour Leader PT. Al Hijaz provides satisfying services for Umrah pilgrims, because it makes pilgrims feel safe, comfortable, and happy.
DIGITAL ECONOMY RESILIENCE: BUSINESS ADAPTATION STRATEGIES IN AN ERA OF MARKET VOLATILITY Wulandari Wulandari; Nurussama Nurussama
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 5 (2025): MAY
Publisher : Adisam Publisher

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Abstract

Resilience in the digital economy is increasingly crucial amidst high market volatility. This article explores business adaptation strategies in the face of uncertainty through the utilisation of digital technologies. Technology plays an important role in modernising company operations, enabling innovation, and improving customer interactions. The main focus is on strengthening technology infrastructure, utilising data for better decision-making, and developing an adaptive ecosystem. Effective digital transformation enables businesses to turn market challenges into opportunities, strengthen competitiveness, and ensure future sustainability. Finally, digital economic resilience is not only essential for business resilience, but also for gaining competitive advantage in a volatile market environment, emphasising innovation, collaboration and sustainability.
Co-Authors Kartika Utami Nurussama Nurussama