Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Rifa Izza Nurlita
Fakultas Imu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kualitas Layanan Website id.oriflame.com Terhadap Kepuasan Pelanggan Menggunakan E-S-QUAL dan E-RecS-QUAL Rifa Izza Nurlita; Ari Kusyanti; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 2 (2018): Februari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (786.407 KB)

Abstract

id.oriflame.com website is an e-commerce of Oriflame Indonesia's beauty products that give opportunity to customers (Oriflame Consultants) to expand their business without the limited time and location. With the ease of this service, but based on the interview results, there are still a lot of complaints felt by the Consultant. It proves that the quality of the website service of id.oriflame.com has not fully satisfied the Consultant. The purpose of this study was to analyze the quality factors of id.oriflame.com website service which affect the satisfaction of Oriflame Consultant using 7 independent variables. The Data were collected through an online questionnaire of 140 respondents of Oriflame Indonesia Consultants Branch of Surabaya with the age ranges between 18-44 years. The type of this research is quantitative research that used E-S-QUAL and E-RecS-QUAL model and multiple linear regression analysis method to know the factors that influence the customers satisfaction. Based on the results of the analysis and discussion, it can be concluded that the variables that affect the customer satisfaction (Customer Satisfaction) is Efficiency, System Availability, Fulfillment, Privacy, Compensation and Contact. While the most affect of Customer Satisfaction is Fulfillment and Contact.
Co-Authors ari kusyanti Retno Indah Rokhmawati