Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Randyka Rusniantoro
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kualitas Layanan Website XYZ Terhadap Kepuasan Pelanggan Dengan Menggunakan Metode Webqual 4.0 Randyka Rusniantoro; Ari Kusyanti; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 6 (2018): Juni 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (680.813 KB)

Abstract

E-commerce or electronic commerce, is the process of buying and selling product or services that utilize online network or internet. The quality services of a website affects the number of users accessing customer satisfaction. Xyz is one of the largest e-commerce websites for gaming community in Indonesia. In 2016, there are some issues on xyz such as ease, information given by the website, and services. Therefore, the quality of a website has a great impact to customer satisfaction. This study uses Webqual 4.0 with multiple linear regression analysis. The finding of this study show that customer statisfaction is influenced by Usability of the website and not influenced by information Quality and Service Interaction. It proves that ease of use of the website can affect customer satisfaction. This study also shows that Usabillity, Information Quality, and Service Interaction simultaneously affect customer satisfaction. It shows that the ease, information provided by the website and service on a website simultaneously can affect customer satisfaction.
Co-Authors Aditya Rachmadi ari kusyanti