Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Jesy Thesalonica Mononimbar
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Evaluasi dan Perbaikan Proses Bisnis Layanan Pengaduan Masyarakat pada Dinas Komunikasi dan Informatika Kabupaten Sidoarjo menggunakan Metode Business Process Improvement (BPI) Jesy Thesalonica Mononimbar; Nanang Yudi Setiawan; Andi Reza Perdanakusuma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 6 (2019): Juni 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (334.056 KB)

Abstract

Based on the Sidoarjo Regent Regulation Number 22 of 2015 concerning the Community Complaint Service Center. To improve information services by the Sidoarjo Regency government, the Sidoarjo Regency Community Complaints Service Center (P3M) was formed. P3M is part of the operational activities of the Department of Communication and Information of Sidoarjo Regency. In running the business process, there are still some potential errors that can affect the performance of the business processes that lead to non-optimal. Time goes by several processes that exceed the Standard Operating Procedure (SOP) has been agreed, the results of the responses that were not clear were answered by whom, and the reporter is late knowing the results of the complaint response. Therefore it is necessary to analyze and evaluate current business processes to overcome problems. This study uses Failure Mode and Effect Analysis (FMEA) to perform problem analysis and evaluation of business processes and using Business Process Improvement (BPI) for the improvement of business processes. Current business processes (as-is) and recommendations (to-be) are modeled using Business Process Modeling and Notation (BPMN) and then performed a simulation. On the results of the time analysis simulation of the business process of as-is acceptance of public complaints and recommendations for the business process of receiving public complaints (to-be), the average time increase is up to 30.62%. So it can be concluded that business process recommendations are able to optimize business process performance
Co-Authors Andi Reza` Perdanakusuma Nanang Yudi Setiawan