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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Harman Abiwardani
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Evaluasi Usability Aplikasi Usaha Laundry Berbasis Web Menggunakan Metode Usability Testing (Studi Kasus: Aplikasi Smartlink Bos) Harman Abiwardani; Buce Trias Hanggara; Bondan Sapta Prakoso
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 3 (2020): Maret 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Smartlink is a web-based and android application that manage laundry business management, starting from keeping records of consumer orders, managing employees, and managing the company finances. The application is divided into three parts: Smartlink Bos for business owners, Smartlink Kasir for cashiers, and Smartlink Produksi for production section employees. Business owners can use Smartlink Bos to manage their business configurations. Smartlink Bos is web-based application, and the majority of users are accessing via smartphones. Based on interviews and observations, there are problems with the flow of service data settings and quite complicated data items. Users find it difficult because the data settings are separated in another page. Evaluation with usability testing is carried out to investigate how a user interacts when using the feature via smartphone. The results of 5 participants who each worked 4 scenario tasks, obtained the value of the efficiency component of 0.22 goals/sec, component error of 9.5% per task, satisfaction component using PSSUQ with an overall value of 4.0. Interviews were also conducted with participants which resulted that they experienced 10 problems in total. Thus it can be concluded that in terms of satisfaction and interviews, the 'Smartlink Bos' application is still unsatisfactory.
Co-Authors Bondan Sapta Prakoso Buce Trias Hanggara