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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Reyhan Ramadhan
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Pengembangan Sistem Informasi Manajemen Pelaporan Gangguan WIFI.ID berbasis Web di PT. Telkom Indonesia Witel Jakarta Timur Reyhan Ramadhan; Widhy Hayuhardhika Nugraha Putra; Buce Trias Hanggara
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 4 No 6 (2020): Juni 2020
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Telkom Witel Jaktim has interference report handling for their customers who subscribe to WIFI.ID. however, the handling still doesn't have a system that can support the process. In addition there are constraints and obstacles, such as sales officers who are charged with matters that aren't their obligation, use Telegram as a forum for communication, and others. Therefore, the authors developed the Laravel web-based WIFI.ID interference reporting management information system, which is integrated with Google OAuth 2.0 and Telegram Bot. This research uses the waterfall model which is carried out from the stages of literature study until system testing. By collecting data through direct interviews, a requirement analysis is produced, namely defining actors, system requirements, and use case diagrams and scenarios. Then in the design of the system generated diagram designs and interfaces. The entire design is then implemented using the web programming languages and MySQL. Finally, a validation test with a percentage of 100% valid, compatibility and responsiveness testing with good results, and UAT testing with a percentage received at 100% so that the system can be accepted by end users.
Co-Authors Buce Trias Hanggara Widhy Hayuhardhika Nugraha Putra