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All Journal Jurnal khabar: Komunikasi dan Penyiaran Islam Indonesian Journal of Social Science Research
Suratman Suratman
Universitas Bengkulu
Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Effectiveness of The Ombudsman Republic of Indonesia Representative of Bengkulu in Handling and Resolving Public Complaints Ayu Cantika, Suci; Suratman, Suratman; Yogopriyatno, Jatmiko
Indonesian Journal of Social Science Research Vol 5 No 2 (2024): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.05.02.11

Abstract

The Ombudsman of the Republic of Indonesia (ORI) Representative of Bengkulu has experienced a significant increase in public complaints over the past five years while facing challenges such as limited human resources and a large working area. This study aims to evaluate the effectiveness of the Bengkulu Representative Ombudsman in handling and resolving public complaints. A descriptive qualitative approach was employed, utilizing semi-structured interviews, non-participant observation, and document analysis for data collection. Data analysis followed the Miles and Huberman approach. Results indicate that ORI Bengkulu Representative demonstrates effectiveness in four key areas: adaptation (through rigorous recruitment and comprehensive activities), integration (via external cooperation and effective communication), motivation (evidenced by employee engagement and adequate facilities), and production (reflected in improved complaint handling and public service compliance scores). Despite these positive outcomes, the office continues to grapple with resource limitations and the extensive geographical coverage of its jurisdiction. In conclusion, while the ORI Bengkulu Representative exhibits good overall effectiveness, there remains a need for capacity building to further enhance its role in monitoring and improving public service quality in Bengkulu Province. This study contributes to the understanding of ombudsman effectiveness in regional contexts and highlights areas for potential improvement in public service oversight.
Dinamika Komunikasi Politik dalam Proses Formulasi Peraturan Daerah Tentang Fasilitasi Penyelenggaraan Pesantren Kota Lubuk Linggau Kurniawan, Muhammad Agus; Suratman, Suratman; Yogopriyatno, Jatmiko
Jurnal Khabar: Komunikasi dan Penyiaran Islam Vol. 7 No. 1 (2025): Juni
Publisher : STAI Bumi Silampari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37092/khabar.v7i1.1155

Abstract

This research analyzes the dynamics of political communication in the formulation of the Regional Regulation on the Implementation of Islamic Boarding Schools in Lubuk Linggau City. Using a descriptive qualitative method, this research utilizes interviews, observations, and document analysis involving members of the DPRD. Using Kingdon's Multiple Streams Framework, this study reveals that the regulation emerged through the convergence of three main streams: the problem stream, which highlights the limited access of pesantren to funding and legal protection; the policy stream, which is reflected in the legislative initiative of Commission IV of the DPRD supported by national regulations and academic partnerships; and the political stream, which involves political support from local parties and support from the executive. These converging streams open a policy window that allows pesantren issues to enter the formal policy agenda. The findings underscore that effective political communication, cross-sectoral collaboration, and strategic framing of pesantren as socio-educational institutions are crucial in advancing local regulations. This research offers practical insights for other regions that want to develop contextualized faith-based regulations. Future research is recommended to examine policy implementation outcomes and comparative analysis across different jurisdictions to assess policy transferability and long-term impact.
Co-Authors Ayu Cantika, Suci Muhammad Agus Kurniawan, Muhammad Agus Yogopriyatno, Jatmiko