Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK
Marliana Budhiningtias Winanti
Universitas Komputer Indonesia, Bandung, Indonesia
Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Transportation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALYSIS OF HUMAN RESOURCES COMPETENCE AND QUALITY OF LOGISTICS SERVICES ON CUSTOMER SATISFACTION THAT IMPACT ON EMPLOYEE PERFORMANCE AT PT. TIKI JALUR NUGRAHA EKAKURIR (JNE) BRANCH CIPUTAT Marliana Budhiningtias Winanti; Tetet Cahyati
Jurnal Manajemen Industri dan Logistik Vol 5, No 2 (2021): page 75 - 217
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v5i2.1297

Abstract

The aim of this study was to analyze the influence of HR competence and quality of logistics services on customer satisfaction which has an impact on employee performance at PT. Tiki Jalan Nugraha Ekakurir (JNE) Ciputat Branch, South Tangerang. In this study, a quantitative research type was used with a survey approach. The method used was simple random sampling, with a sample of 99 customers from PT. Tiki Jalan Nugraha Ekakurir (JNE) Ciputat Branch, South Tangerang. The data analysis technique of this study used PLS software version 3.0 (Partial Least Square) with the results obtained that (1) HR competence has no effect on customer satisfaction with at statistical value of 1.904 < t table of 1.984 and P-value 0.058 > 0.05.
Co-Authors