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All Journal Journal of Environment and Sustainability International Journal of Social Science and Business Quantitative Economics and Management Studies
Luh Putu Mahyuni
Universitas Pendidikan Nasional, Denpasar, Indonesia
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Mathematics Social Sciences

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Influence Attitude and Behavioral Intention of the Millenial Generation to Adoption of Telemedicine Platforms in Bali in the New Normal Era I Putu Kresna Saniscara Dewanta; A. A. N Eddy Supriyadinata Gorda; Gede Sri Darma; Luh Putu Mahyuni
International Journal of Social Science and Business Vol. 7 No. 2 (2023): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v7i2.55468

Abstract

The pandemic has brought various impacts and changes in people's lives, one of which is the use of digital telemedicine applications. Health is a vital aspect of human life; therefore, telemedicine applications have an important role in facing the changing era. This study attempts to describe the attitudes and behavioral intentions of the millennial generation in adopting telemedicine platforms in the new normal era. The data in this study were collected by distributing questionnaires to 120 respondents, namely the millennial generation in Bali. Data were analyzed using the SEM-PLS analysis technique. The results of this study found that perceived ease of use, social influence, perceived usefulness had a positive and significant effect on behavioral intention, while e-trust had no effect. Perceived ease of use has a positive and significant effect on perceived usefulness. Social influence has a positive and significant effect on E-trust. E-trust is not able to mediate the influence of social influence on behavioral intention. Perceived usefulness is able to positively mediate the effect of perceived ease of use on behavioral intention. This research is expected to provide an overview of consumer behavior towards digital services, as well as an evaluation for digital service providers themselves.
Increasing Fee Based Income (FBI) Through Optimizing BNI Mobile Banking Features to Support Banking Performance Nyoman Wendy Saputra; Luh Putu Mahyuni
Quantitative Economics and Management Studies Vol. 5 No. 2 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems2508

Abstract

The significance of conducting this research is related to the performance of BNI Mobile Banking which is far behind its competitors which will have an impact on the performance of PT. Bank Negara Indonesia (Persero) Tbk. The aim of the research is to determine the factors that are important to customers regarding the BNI Mobile Banking application and the level of satisfaction with these important factors. This research uses a quantitative approach to BNI customers on the island of Bali with a total of 204 respondents randomly using the Slovin formula and representing each regency of Bali Province. The data was analyzed using the Importance Performance Analysis (IPA) method with the outcomes 12 indicators which according to respondents were important but received an adequate to insufficient level of satisfaction to be an improvement for the company, including: 1) The BNI Mobile Banking application can be downloaded on all cellular operating systems (Android and Apple Store); 2) The BNI Mobile Banking application can be used anywhere (domestic and overseas) as long as there is a cellular signal; 3) BNI Mobile Banking can fulfill all online customer banking needs; 4) BNI Mobile Banking provides information and products that suit customer preferences; 5) BNI Mobile Banking provides services according to the promised time; 6) BNI Mobile Banking has more than one security code to minimize transactions that are not carried out by the customer; 7) BNI Mobile Banking provides a service menu that helps users if problems occur; 8) BNI Mobile Banking immediately responds to problems faced by customers; 9) BNI Mobile Banking will refund funds if the transaction was not carried out by the customer; 10) BNI Mobile Banking will refund funds if the transaction via mobile banking fails; 11) Easy to contact BNI Mobile Banking services; and 12) Call center services can provide satisfactory responses to problems faced by customers.
Integrated sustainable management system: Drivers, strategy, structure, and evaluation Irvan Khairil Solin; Luh Putu Mahyuni; Agus Fredy Maradona; Gede Sri Darma
Sustinere: Journal of Environment and Sustainability Vol. 7 No. 2 (2023): pp 91-175 (August 2023)
Publisher : Center for Science and Technology, IAIN Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/sustinere.jes.v7i2.310

Abstract

An integrated sustainable management system is the harmonization of multiple management systems into one system for addressing economic, social, and environmental challenges in a systematic and comprehensive manner, resulting in a more sustainable future for both the organization and interested parties. This system is driven by meeting the needs and expectations of interested parties based on the availability of resources by considering the sector and size of the business. System implementation can be carried out gradually, with full integration targets beginning at the organizational strategic level. Quality, environmental, and occupational health and safety are the three management systems harmonized by this system, and their control needs to be institutionalized in the hierarchical structure of the organization. The maturity level must be used to monitor and evaluate system performance regularly. Increasing the level of system maturity will have an impact on improving the achievement of organizational sustainability goals.
Co-Authors Agus Fredy Maradona Anak Agung Ngurah Eddy Supriyadinata Gorda Gede Sri Darma I Putu Kresna Saniscara Dewanta Irvan Khairil Solin Nyoman Wendy Saputra