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AN INTER-ORGANIZATIONAL RELATION PERSPECTIVE OF INDUSTRIAL SERVICE QUALITY ON THE WILLINGNESS TO RECOMMEND Josephine Octavia Irawan; Agustiono
JOURNAL OF ACCOUNTING, ENTREPRENEURSHIP AND FINANCIAL TECHNOLOGY (JAEF) Vol. 4 No. 2 (2023): Journal of Accounting, Entrepreneurship, and Financial Technology (JAEF)
Publisher : Accounting Study Program, Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/jaef.v4i2.3841

Abstract

W Bali – Seminyak is one of the luxurious 5-star hotel brands under Marriott International with its own style of wedding with the brand’s signature style, sophistication, and fun. Nonetheless, achieving targeted wedding sales still poses a challenge as it only achieved 80% of targeted sales. W Bali - Seminyak needs to understand factors that form wedding planners’ willingness to recommend the place as a wedding venue. Seventy wedding planners in Bali that are registered in the company’s database will be used as the sample. Exploratory factor analysis will be used to cluster items that make a wedding planner willing to recommend W Bali – Seminyak. Exploratory Factor Analysis (EFA) was used as a statistical technique to identify underlying factors or dimensions that explain the variation in a set of observed variables. From the results of the data processed by SPSS factor analysis, it was known that there are 8 factors that contribute to the wedding planners’ willingness to recommend: perceived employee quality, client experience, output service quality, physical evidence, attractiveness, aesthetic view, additional assurance determinants, and price. This research was conducted at the beginning of Covid-19 pandemic, further studies need to be done on whether the conclusion of this paper will hold post covid-19.
PENGENALAN DAN PELATIHAN PEMBUATAN PREPARAT SEGAR TUMBUHAN, HEWAN DAN MIKROB UNTUK MENINGKATKAN KETERAMPILAN GURU DAN SANTRI DI MADRASAH ALIYAH AL-HASANAH, BENGKULU TENGAH WIBOWO, RISKY H; Helmiyetti; Hidayah, Thoriqul; Setiawan, Redo; Rayani Sinaga, Livia; Agustiono
Indonesian Journal of Community Empowerment and Service (ICOMES) Vol. 5 No. 2 (2025): December 2025
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/icomes.v5i2.43089

Abstract

Di Indonesia pendidikan Ilmu Pengetahuan Alam (IPA) penting karena menajadi landasan dalam perkembangan teknologi. Perlu dilakukannya berbagai macam upaya meningkatkan pemahaman materi IPA khususnya biologi seperti memperbarui metode pembelajaran menjadi lebih kreatif dan inovatif agar dapat dipahami siswa Kegiatan pengabdian masyarakat ini bertujuan untuk mengatasi keterbatasan media praktikum biologi dengan meningkatkan keterampilan praktis santri dan guru dalam pembuatan preparat segar di Madrasah Aliyah Al-Hasanah, Bengkulu Tengah. Upaya ini penting untuk mendukung pembelajaran Biologi yang kreatif dan inovatif. Pelaksanaan berupa workshop dan praktik langsung yang diikuti oleh 24 peserta (santri kelas XI dan guru Biologi). Metode kegiatan mencakup penyampaian materi pengenalan mikroskop dan preparat, dilanjutkan dengan praktik pembuatan preparat mikroskopis dari bahan-bahan low-cost dan evaluasi. Lima jenis preparat berhasil dibuat dan diamati, meliputi: sel epitel mukosa pipih, sel ubi kayu, sel bawang merah, sel bakteri, dan hifa jamur dari tempe. Hasil kegiatan menunjukkan adanya peningkatan pengetahuan dan penguasaan teknik pembuatan preparat segar pada peserta. Kegiatan ini berdampak signifikan pada ketersediaan media ajar mandiri serta meningkatkan kualitas praktikum Biologi di laboratorium sekolah. Keberhasilan ini memberikan solusi praktis bagi guru untuk mengintegrasikan kegiatan praktikum Biologi secara lebih intensif dan efektif.
THE MEDIATING ROLE OF JOB SATISFACTION IN THE INFLUENCE OF EMOTIONAL INTELLIGENCE AND TRANSFORMATIONAL LEADERSHIP ON THE JOB PERFORMANCE Levira Luciana leonata; Agustiono
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1440

Abstract

Nowadays, the business competition in Indonesia is becoming very hard, especially in the distribution and food beverage sector. Many companies struggle with human resource problems. One major issue is high turnover, meaning many employees resign from their jobs frequently. This study investigates PT. Kapitan Prima Mandiri, a company currently facing this specific problem. The management aims to understand how to improve employee performance and retention. This research focuses on two main factors: the leadership style of the supervisor (Transformational Leadership) and the emotional skills of the employees (Emotional Intelligence). The objective is to determine if these factors improve Job Performance and to check if Job Satisfaction acts as a "bridge" or mediator in this relationship. The entire population of 89 employees will be surveyed using a questionnaire. The data was analyzed using SmartPLS software. The results indicate that Emotional Intelligence and Transformational Leadership are very important. However, the most significant finding is that these factors work best when they first create employee satisfaction. If employees are satisfied with their job, their performance improves. This suggests the company should focus on creating a positive work environment.