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All Journal JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Tri Inda Fadhila Rahma
Asuransi Syariah, Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara Medan
Economics, Econometrics & Finance

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Analisis Faktor-Faktor Yang Mempengaruhi Performanc Appraisal Perusahaan Asurannsi Pada PT. Asuransi Sunlife Cabang Medan Muhammad Rizqi Fithrah Harahap; Tri Inda Fadhila Rahma; Nuri Aslami
Jurnal Manajemen Akuntansi (JUMSI) Vol 3, No 3: 2023
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jumsi.v3i3.4321

Abstract

The object of this study is PT. Sunlife Financial Medan Branch. Research problems refer to Performance Appraisal (Peformance Appraisal). The purpose of the study was formulated to investigate the effect of productivity, service quality and responsiveness at PT. Sunlife Financial Medan Branch. The comparative quantitative method has been chosen to obtain the required data on this study. This study used 70 respondents and all respondents were employees of PT. Sunlife Financial Medan Branch. Data analysis using computer program SPSS 16.0. The results of the study productivity variables have a negative effect on performance Appraisal, service quality variables have a positive effect on Performance Appraisal, and responsiveness variables have a positive effect on Performance Appraisal. The results of the coefficient of determination of 57.5% which means that employee satisfaction can be explained by the variables productivity, service quality, and responsiveness. And this means that 57.5% is influenced by other variables that are not within the scope of this study. Thus, the hypothesis that productivity, service quality, and responsiveness have a significant effect on Performance Appraisal is acceptable.
Co-Authors Muhammad Rizqi Fithrah Harahap Nuri Aslami