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All Journal Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Tri Inda Fadhila Rahma
Asuransi Syariah, Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Sumatera Utara Medan
Economics, Econometrics & Finance

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Analisis Faktor-Faktor Yang Mempengaruhi Performanc Appraisal Perusahaan Asurannsi Pada PT. Asuransi Sunlife Cabang Medan Muhammad Rizqi Fithrah Harahap; Tri Inda Fadhila Rahma; Nuri Aslami
Jurnal Manajemen Akuntansi (JUMSI) Vol 3, No 3: 2023
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jumsi.v3i3.4321

Abstract

The object of this study is PT. Sunlife Financial Medan Branch. Research problems refer to Performance Appraisal (Peformance Appraisal). The purpose of the study was formulated to investigate the effect of productivity, service quality and responsiveness at PT. Sunlife Financial Medan Branch. The comparative quantitative method has been chosen to obtain the required data on this study. This study used 70 respondents and all respondents were employees of PT. Sunlife Financial Medan Branch. Data analysis using computer program SPSS 16.0. The results of the study productivity variables have a negative effect on performance Appraisal, service quality variables have a positive effect on Performance Appraisal, and responsiveness variables have a positive effect on Performance Appraisal. The results of the coefficient of determination of 57.5% which means that employee satisfaction can be explained by the variables productivity, service quality, and responsiveness. And this means that 57.5% is influenced by other variables that are not within the scope of this study. Thus, the hypothesis that productivity, service quality, and responsiveness have a significant effect on Performance Appraisal is acceptable.
Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Nasabah BPJS Kesehatan di Puskesmas Ujung Kubu Kabupaten Batu Bara Suri Sakinah Handayani; Tri Inda Fadhila Rahma; Juliana Nasution
Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) Vol 4, No 1: 2023
Publisher : LPPM Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ebma.v4i1.4354

Abstract

The purpose of this study was to determine the quality of services and facilities for BPJS health customer satisfaction at the Ujung Kubu Health Center in Batu Bara Regency, using a questionnaire data collection technique distributed to respondents using the Probability Sampling method with the Simple Random Sampling technique using Slovin flats, with a sample size of 74 respondents. Service quality has a positive and significant effect on customer satisfaction at the Ujung Kubu Health Center in Batu Bara Regency. This can be seen in the t test table in the Standardizes Coefficients column, which proves that service quality has a 32.7% value on customer satisfaction. This value proves that service quality has an effect on customer satisfaction. The facilities at the Ujung Kubu Health Center in Batu Bara Regency have no problems because the more complete and adequate the facilities provided, the more customer satisfaction increases. So by looking at the t test table in the column Standardiez coefficients. This proves that facilities have an effect on customer satisfaction of 27.7%, this value proves that facilities have an effect on customer satisfaction. Based on the simultaneous test between service quality and facilities on customer satisfaction there is a significant influence. This condition was supported by the questionnaires distributed by the researcher to the respondents where most of the respondents answered that they agreed to all statements. However, there was a decrease in the percentage in the statement that after seeking further information the customer wanted to have BPJS at the Ujung Kubu Health Center in Batu Bara district. For the results of the determination test, the magnitude of R2 is 0.260, which means that 26% of the customer satisfaction variable is influenced by the variable quality of service and facilities, while the remaining 74% is influenced by other variables not examined by researchers. 
Co-Authors Juliana Nasution Muhammad Rizqi Fithrah Harahap Nuri Aslami Suri Sakinah Handayani