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All Journal JURNAL ILMIAH GLOBAL EDUCATION Formosa Journal of Social Sciences (FJSS) Journal of International Multidisciplinary Research Holistik Analisis Nexus
Petronela Sahetapy
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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IMPLEMENTASI KEBIJAKAN PEMBENTUKAN TIM TERPADU RELOKASI PASAR SAUMLAKI KABUPATEN MALUKU TENGGARA BARAT Samrin Itranbey; Petronela Sahetapy; Jusuf Madubun
Jurnal Ilmiah Global Education Vol. 4 No. 2 (2023): JURNAL ILMIAH GLOBAL EDUCATION, Volume 4 Nomor 2, Juni 2023
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v4i2.625

Abstract

The Tanimbar District Government's policy to replace traditional markets has received various responses from the public. Conflict over market management by the Olilit village government because it is the village's original source of income. The research method used was conducting in-depth interviews with local government and village communities. The research findings are (1). The local government has not considered the sources of economic income and employment for the village community. (2). The community refused to be relocated to the new market. (3). There needs to be socialization of regional spatial planning.  
Efektivitas Program Command Center Dalam Rangka Peningkatan Pelayanan Publik (Studi di Dinas Komunikasi Informatika dan Persandian Kota Ambon) Angel D.A. Pattinama; Petronela Sahetapy; Hengky V.R. Pattimukay
Journal of International Multidisciplinary Research Vol. 2 No. 5 (2024): Mei 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr508

Abstract

masalah dalam penelitian ini yaitu Bagaimana efektivitas program  Command Center dalam rangka peningkatan pelayanan publik. Adapun tujuan dari penelitian yaitu untuk mengetahui dan mengevaluasi efektivitas pelaksanaan program Command Center dalam rangka peningkatan  pelayanan publik. Penelitian ini menggunakan metode kualitatif yang bersifat deskriptif. Metode penelitian kualitatif adalah penelitian yang bertujuan untuk memberikan gambaran secara sistematis, faktual, dan akurat tentang kondisi atau objek yang diteliti. Penelitian ini dilaksanakan di Kantor Dinas Komunikasi Informatika Dan Persandian Kota Ambon, yang berada di Lantai 4 Balai Kota Ambon Jl. Sultan Hairun, Uritetu, Kec. Sirimau, Kota Ambon, Maluku. Pencapaian tujuan dalam Program Command Center Kota Ambon adalah untuk meningkatkan pelayanan publik dengan menggunakan teknologi yang tersedia namun terdapat hambatan-hambatan dalam menjalankan program ini yaitu masih ada beberapa layanan yang sering mengalami gangguan dan pemerintah masih kekurangan tenaga kerja (programmer). Sehingga pencapaian Program Cerdas Command Center belum berjalan secara maksimal. Proses sosialisasi yang dilakukan oleh Dinas Komunikasi Informatika Dan Persandian Kota Ambon lewat Program Command Center ini belum optimal dikarenakan proses sosialisasi yang dilakukan pemerintah tidak rutin dan tidak langsung berhadapan dengan masyarakat ataupun dari pemerintah tidak memasang spanduk-spanduk yang berkaitan dengan Program Cerdas Command Center sehingga masih banyak masyarakat yang belum memahami dan mengetahui adanya program ini.
The service quality at the Tihu Village Office, Teluk Ambon District, Ambon City Balgis Al-Amudi; Petronela Sahetapy; Hendry Selanno
Journal of International Multidisciplinary Research Vol. 2 No. 6 (2024): Juni 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/2p1a7871

Abstract

This research focuses on five indicators that influence service quality at the Tihu Village Office in Teluk Ambon District, Ambon: Tangible, Reliability, Responsiveness, Assurance, and Empathy. The study aims to analyze the service quality specifically at the Tihu Village Office within Teluk Ambon Subdistrict, Ambon City. The total sample size for this study was 30 respondents, comprising 5 purposively sampled employees and 25 community respondents selected incidentally. This research adopts a quantitative approach. Data was collected using observation and questionnaires, with frequency tables used for analysis. Based on the analysis of questionnaire data across the five indicators (tangible, reliability, responsiveness, assurance, empathy), the findings indicate that the service quality at the Tihu Village Office in Teluk Ambon Subdistrict is deemed insufficient.
Performance Analysis of the State Civil Apparatus in the Housing and Settlement Area Services of Maluku Province Alan Julian Putra Komala Alyona; Petronela Sahetapy; Hendrik Selanno; Dortje L. J. Lopulalan
Formosa Journal of Social Sciences (FJSS) Vol. 3 No. 4 (2024): December 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjss.v3i4.12888

Abstract

The phenomenon of lack of employee work discipline, work targets sometimes do not meet standards which occurs because there are delays in completion, minimal communication and cooperation between co-workers hinders work progress. The purpose of this paper is to analyze the performance of state civil servants at the Housing and Settlement Service of Maluku Province. Performance theory is the basis for analyzing this problem through sub-indicators of ability, motivation, knowledge and leadership using qualitative methods to produce a study of a more comprehensive phenomenon on the subject of research. The results of the study show: 1. The aspect of ability in achieving work targets that have been set based on SOPs is not running optimally because various obstacles are encountered, such as being slow in implementing reports and not being in accordance with the targeted time. 2. The motivation aspect needs to be improved because it influences the completion of work or tasks and responsibilities given to each employee
IMPLEMENTATION OF E-GOVERNMENT THROUGH THE IMPLEMENTATION OF THE DIGITAL IDENTITY CARD PROGRAM AT THE OFFICE OF POPULATION AND CIVIL REGISTRATION OF AMBON CITY Mansye Bakarbessy; Petronela Sahetapy; Julia Theresia Patty
Holistik Analisis Nexus Vol. 1 No. 5 (2024): Mei 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/hfp4ak35

Abstract

Penelitian ini merupakan penelitian deskriptif kualitatif yang bertujuan untuk mengetahui Bagaimana Penerapan e-Government Melalui Pelaksanaan Program KTP digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Penelitian ini dilaksanakan di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Pengambilan data primer dilakukan melalui observasi, wawancara dan dokumentasi terhadap sejumlah informan yang dianggap terlibat secara langsung dalam Penerapan e-Government Melalui Pelaksanaan Program KTP Digital di Dinas Kependudukan dan Pencatatan Sipil Kota Ambon. Hasil penelitian ini menunjukan bahwa program KTP Digital telah memberikan kontribusi signifikan dalam meningkatkan efisiensi dan aksesibilitas layanan administrasi kependudukan. Namun, masih terdapat tantangan terkait infrastruktur,  sumber daya manusia, keamanan data, penerimaan masyarakat, serta kurangnya informasi yang diberikan oleh aparat desa atau instansi tertentu mengenai kebijakan baru terkait aktivasi KTP digital, sehingga ada banyak masyarakat yang belum mengetahui tentang adanya KTP digital. Penelitian ini memberikan wawasan penting bagi pemerintah dalam mengoptimalkan implementasi E-Government untuk meningkatkan kualitas pelayanan publik secara keseluruhan.
Co-Authors Alan Julian Putra Komala Alyona Angel D.A. Pattinama Balgis Al-Amudi Dortje L Y Lopulalan Hendrik Selanno Hendry Selanno Hengky V.R. Pattimukay Julia Theresia Patty Jusuf Madubun Mansye Bakarbessy Samrin Itranbey