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All Journal Jurnal Inovator Journal of Business Studies and Management Review
Asfia Fitri Aras
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Automotive Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences

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Analysis of Patient Satisfaction on Healthcare Service with Potential Gain in Customer Value (PGCV) Method (Case Study: Children’s Poly Service at Puskesmas Simpang IV Sipin Kota Jambi) Isti Mardiani; Daumi Rahmatika; Alya Triska Sutrisno; Asfia Fitri Aras
JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Vol. 6 No. 2 (2023): JBSMR, Vol. 6 No.2, June 2023
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v6i2.25410

Abstract

Puskesmas Simpang IV Sipin Jambi still continuing to improve customer satisfaction. One indicator of the success of health services in Puskesmas is patient satisfaction. After observation, the reality of services at the puskesmas still does not meet customer expectations. This is because the Puskesmas has not prioritized what services need to be repaired and improved. This study uses the Potential Gain in Customer Value (PGCV) method to find out the description of the service desired by the customer. This research is a quantitative descriptive research. The data taken was carried out by distributing online questionnaires to 120 respondents. The results of the PGCV analysis show that the Responsiveness attribute (3,277) and the two Tangible attributes (2,447), (2,188) become 3 priority focuses in improving service quality.
Perancangan Meja Laptop Portable Yang Ergonomis Untuk Penyandang Cerebral Palsy Dengan Pendekatan Antropometri Asfia Fitri Aras; Daumi Rahmatika; Endi Putra
Jurnal INOVATOR Vol. 2 No. 1 (2019): Jurnal INOVATOR
Publisher : LPPM Politeknik Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37338/inovator.v2i1.112

Abstract

Almost all level education have beeb introduced early on as one of the subjects. One of school that has been using a computer or laptop as a medium of learning is a school SLB. Prof. Dr. Sri Soedewi. SLB. Prof. Dr. Sri Soedewi is an extraordinary school of elementary, junior and senior high school students, from all the disorders of blind, deaf, physically disabeld, mentally disabled and Autism. In this study the rspondens werw people with cerebral palsy mixed. That is, people with cerebral palsy accompanied by other symptoms of disease, the person is in a wheelchair, can not do mobility (sitting and standing) without the help of others (in a wheelchair). In the learning process the condition of people with cerebral palsy should be considered. And the facilities provided must be in accordance with the condition of cerebral palsy. Ergonomic portable laptop desk design can be obtained by anthropometry approach in accordance with posture of students of cerebral palsy SLB. Prof. Dr. Sri Soedewi, thus providing comfort, safety and pain relief by using an ergonomic portable laptop desk.
Perancangan Tempat Tidur Bayi Dan Lemari Multifungsi Yang Ergonomis Dengan Menggunakan Produk Recycle Drum Agus Topo Subekti; Asfia Fitri Aras
Jurnal INOVATOR Vol. 2 No. 2 (2019): Jurnal INOVATOR
Publisher : LPPM Politeknik Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37338/inovator.v2i2.119

Abstract

Cribs are one of the baby support products used after the baby is born. Parents as consumers expect products that are used more concise, in accordance with the residence and the price is more economical by not reducing the quality of products and still refers to the principle of ergonomics, so that the product is less competitive with existing products in the market therefore it is necessary to design ababy crib and ergonomic multifunction cabinets by using the productrecycle drum. The purpose of this design is expected to answer and be a solution to the wishes of consumers, especially parents who have a baby by presenting new innovations. The design uses anthropometry theory to produce a convenient product used by the user. Anthropometric data collection is done directly with the required body dimensions are height upright, shoulder width and hand reach. Stages of data processing ie test data adequacy, test data uniformity and percentile calculations. The Results of design of ergonomic crib and cupboardare made based on the anthropometry of the human body, as well as economical because it is made using recycled materials....
Implementasi Service Quality (Servqual) Terhadap Kepuasan Nasabah Pada PT. Bank Sinarmas Tbk Ranti Anjelia; Asfia Fitri Aras; Corry Handayani
Jurnal INOVATOR Vol. 4 No. 1 (2021): Jurnal INOVATOR
Publisher : LPPM Politeknik Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37338/inovator.v4i1.240

Abstract

Service quality is a very important factor and root that is capable of satisfying its customers. The purpose of this research is to determine the factors that determine service quality (servqual) on customer satisfaction at PT. Bank Sinarmas Tbk Kcp. Jambi Tebing Tinggi and knowing service quality (servqual) on customer satisfaction at PT. Bank Sinarmas Tbk Kcp. Jambi Tebing Tinggi. This study uses primary data that comes from direct observation and direct distributed questionnaires which are then analyzed using the servqual test and multiple linear regression tests. The results showed that customer satisfaction is influenced by the parking area, physical equipment owned, employee appearance, security facilities, fast service to customers, employee knowledge of bank products, personal attention to customers in terms of service and employee sensitivity to know customer interests (reality) and to determine service quality (servqual) to customer satisfaction, namely reliability, responsiveness, assurance and empathy, while the assessment of unsatisfied customers is tangible
Co-Authors Agus Topo Subekti Alya Triska Sutrisno Corry Handayani Daumi Rahmatika Daumi Rahmatika Endi Putra Isti Mardiani Ranti Anjelia