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Designing an Instrument to Conduct a Survey on Requirement Reuse Practices in Malaysia Pa, Noraini Che; Ali, Norhayati Md; Aris, Noranis Mohd; Atan, Rodziah; Ban, Ainita; Hamdan, Hazlina; Ariffin, Mohamed Hazrat
International Journal of Innovation in Enterprise System Vol 3 No 01 (2019): International Journal of Innovation in Enterprise System (In Press)
Publisher : School of Industrial Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/ijies.v3i01.110

Abstract

A set of questionnaire was designed to study the current state of requirement reuse practices in Malaysia. This paper describes the design of the survey on requirement reuse practice instrument, and the assessment of its reliability and validity. Cronbach’s Alpha test was used to check on its reliability and respondents’ feedback, to assess the level of understanding, the level of difficulty in responding and the level of relevancy to the subject area including the duration taken to complete the questionnaire. Results from the feedback suggested three main issues that need to be looked upon as a way to improve the instrument design. Future efforts will focus on improving the structure and contents of the questionnaire in order to achieve higher reliability and better number of responses to study on requirement reuse
Service Level Agreement Enforcement Model with Human Factor for Electronic Health Record Mohamed, Amir Mohamed Talib; Atan, Rodziah; Alshammari, Abdulaziz; Alsahli, Abdulaziz; Rozami, Mohammad Nasrollah
Journal of Information System Exploration and Research Vol. 2 No. 1 (2024): January 2024
Publisher : shmpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/joiser.v2i1.204

Abstract

Service Level Agreement (SLA) is a document contract between the service provider and service recipient which is the expected services to be delivered and received. SLA includes all the information about the services provided and their performance. The SLA identified the level of services performance such as penalties, priorities, compensation and resolution time. If the quality of service does not meet the SLA usage then the service provider need to pay penalties also known as SLA violation. SLA violation occurred might be from software or hardware but another factor such as human factor also involved. The performance of the system and the quality of services requires a human interference to enforce the SLA. In this research work, the human factor such as user willingness, skill/knowledge, information sharing, Staff adequacy was being investigated. The method survey was implemented to find the relationship between human factor and SLA usage. Respondents in IT department are selected to fill in survey form. 11 respondents are used for pilot study to find the reliability of instrument and 24 respondents are used for actual data. The result show there is positive significant value in relationship between human factor and SLA usage.
Designing an Instrument to Conduct a Survey on Requirement Reuse Practices in Malaysia Tungadi, Adri Riawan; Che Pa, Noraini; Ali, Norhayati Md; Aris, Noranis Mohd; Atan, Rodziah; Ban, Ainita; Hamdan, Hazlina; Ariffin, Mohamed Hazrat
International Journal of Innovation in Enterprise System Vol. 3 No. 2 (2019): International Journal of Innovation in Enterprise System
Publisher : School of Industrial and System Engineering, Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

A set of questionnaire was designed to study the current state of requirement reuse practices in Malaysia. This paper describes the design of the survey on requirement reuse practice instrument, and the assessment of its reliability and validity. Cronbach’s Alpha test was used to check on its reliability and respondents’ feedback, to assess the level of understanding, the level of difficulty in responding and the level of relevancy to the subject area including the duration taken to complete the questionnaire. Results from the feedback suggested three main issues that need to be looked upon as a way to improve the instrument design. Future efforts will focus on improving the structure and contents of the questionnaire in order to achieve higher reliability and better number of responses to study on requirement reuse. Keywords—requirement reuse, requirement, engineering, software development, survey design