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All Journal Jurnal Aisyah : Jurnal Ilmu Kesehatan
Johannes Sembiring
Institut Kesehatan Deli Husada Delitua
Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Analysis of the effect of the level of satisfaction of public service synergy management efforts and the status of online BPJS referral users on customer satisfaction Johannes Sembiring; Nur Mala Sari
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 7, No 2: June 2022
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v7i2.2076

Abstract

The Sipultak Health Center is one of the health service centers for the community in the North Tapanuli Regency. To make public health services good, the government formed the Social Security Administering Body. The tiered referral services and online referrals implemented by BPJS are still not in line with Law No. 25 of 2009. The problem formulation of this paper is how to analyze the effect of satisfaction levels, efforts to manage public service synergies and the status of BPJS online referral users on customer satisfaction at the Sipultak Health Center. The research method is Logistic Regression Analysis. Held at the Sipultak Health Center. The research sample was 343 respondents. The results of data analysis show that there is an influence on the level of satisfaction (pValue = 0.000), there is an influence on management efforts in improving service quality (pValue = 0.000), there is a synergistic effect on public services (pValue = 0.000), there is an effect on user status (BPJS customer membership (pValue = 0.000) = 0.000), BPJS service quality (pValue = 0.000), and customer fees (pValue = 0.008)). The most dominant factor is the quality of BPJS service with OR = 24,885. It is hoped that the concept of health management which can lead to convenience for humans should be paid more attention so that it does not bring good things and is prohibited by law. Abstrak: Puskesmas Sipultak adalah salah satu pusat pelaayanan kesehatan bagi masyarakat di Wilayah Kabupaten Tapanuli Utara. Untuk menjadikan Pelayanan Publik kesehatan yang baik maka pemerintah membentuk Badan Penyelenggara Jaminan Sosial. Pelayanan rujukan berjenjang dan rujukan Online yang diterapkan BPJS masih belum selaras dengan Undang- Undang Nomor 25 Tahun 2009. Rumusan masalah dari penulisan ini adalah bagaimana menganalisa pengaruh tingkat kepuasan, upaya manajemen sinergisitas pelayanan publik dan status pengguna rujukan online BPJS terhadap kepuasan pelanggan di Puskesmas Sipultak Tahun. Metode penelitian adalah Analisis Regresi Logistik. Di laksanakan di Puskesmas Sipultak. Sampel penelitian sebanyak 343 responden. Hasil analisis data menunjukkan bahwa ada pengaruh tingkat kepuasan (pValue = 0,000), ada pengaruh upaya manajemen dalam meningkatkan mutu pelayanan (pValue = 0,000), ada pengaruh sinergisitas pelayanan publik (pValue = 0,000), ada pengaruh status pengguna (kepesertaan pelanggan BPJS (pValue = 0,000), kualitas pelayanan BPJS (pValue = 0,000), dan iuran pelanggan (pValue = 0,008). Faktor yang paling dominan adalah kualitas pelayanan BPJS dengan nilai OR = 24,885. Diharapkan sebaiknya konsep penyelenggaraan kesehatan yang dapat mengakibatkan kemudahan bagi manusia harus lebih diperhatikan sehingga tidak mendatangkan hal yang baik dan yang dilarang di dalam hukum.
The role of the head of room in supervising the icu room of Sembiring Delitua general hospital Johannes Sembiring; Elmina Tampubolon
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 7, No 4: December 2022
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v7i4.2074

Abstract

Nursing services are a sub-system in health services in hospitals, of course they have an interest in maintaining service quality, moreover, nursing services are often used as a benchmark for the image of a hospital so that it demands the professionalism of implementing nurses and managing nurses. Optimal contribution in realizing quality health services is carried out through the leadership style of the head of the room. The leadership style carried out by the head of the room will have a close impact on the nurse's performance. The formulation of the problem in this research is how is the role of the head of the room in supervising the ICU room at the Sembiring Delitua General Hospital?. The data obtained through interviews with the results of the analysis using the Triangulation method can be concluded: Input (HR), Process (knowledge, skills and leadership), Output (democratic leadership style) carried out on informants. The results in this study that the leadership in the ICU room is good because the head of the room applies democratic leadership. Abstrak: Pelayanan keperawatan merupakan sub sistem dalam pelayanan kesehatan di rumah sakit sudah pasti punya kepentingan untuk menjaga mutu pelayanan, terlebih lagi pelayanan keperawatan sering dijadikan tolak ukur citra sebuah rumah sakitsehingga menuntut adanya profesionalisme perawat pelaksana maupun perawat pengelola. Kontribusi yang optimal dalam mewujudkan pelayanan kesehatan yang berkualitas dilakukan melalui gaya kepemimpinan kepala ruangan. Gaya kepemimpinan yang dilakukan kepala ruangan akan berdampak erat dengan kinerja perawat. Rumusan masalah dalam penelitian adalah bagaimana peran kepala ruangan dalam melakukan supervisi di ruang ICU Rumah Sakit Umum Sembiring Delitua. Data diperoleh melalui wawancara dengan hasil analisis dengan metode Triangulasi dapat disimpulkan: Input (SDM), Process (adanya pengetahuan, keterampilan dan leadership), Output (gaya kepemimpinan yang demokratis) yang dilakukan pada informan. Hasil dalam penelitian ini bahwa kepemimpinan di ruang ICU baik dikarenakan kepala ruangan menerapkan kepemimpinan demokratis.
Co-Authors Elmina Tampubolon