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All Journal Jurnal Manajemen dan Bisnis Jurnal Riset dan Inovasi Manajemen
Fitriah Agustika
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Kinerja Layanan Pendidikan Sekolah Tinggi Ilmu Pertanian Berau Terhadap Persepsi Kepuasan Mahasiswa Fitriah Agustika; Dony Obara; Sadrak Siregar; Ngakan Made Bayu Aditya; Vip Paramarta
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 1 (2024): Februari : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i1.2457

Abstract

The aim of this research is to analyze the level of student satisfaction with the quality of services within the Berau College of Agricultural Sciences. From the results of observations and interviews, 5 variables were obtained, namely Lecturers, BAAK, Infrastructure, Lectures, and Image/Brand Image where the items in each measurement variable used the SERQUAL dimension. The sample of respondents was selected as 30 final semester students who had completed their thesis. The instrument was declared valid with a KMO value greater than the test value of 0.5 and reliable with a Cronbrach's Alpha value greater than the test value of 0.6 using SPSS 19. The results of the student satisfaction index (Customer Satisfaction Index) were 78.4%, which means The faculty is able to provide satisfactory quality services to students. From the science quadrant, it is found that Infrastructure and Lectures are in quadrant II (Presentation Priorities) where on average these variables are perceived as very important by students and the faculty has carried out a level of service performance in accordance with what students expect.
The Influence of Leadership, Motivation, And Job Satisfaction On Employee Performance (Survey at PT Karya Indah Lestari, Berau Regency, Kalimantan) Fitriah Agustika; Kosasih, Kosasih; Farida Yuliaty; Vip Paramarta; Sobarna Kartamiharja
MANABIS: Jurnal Manajemen dan Bisnis Vol. 4 No. 2 (2025): Juni 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/manabis.v4i2.4528

Abstract

Abstract:  Starting from the emergence of a phenomenon that shows signs of decreasing work efficiency, employee satisfaction, and employee loyalty to the company since the Covid 19 pandemic, so interested in conducting this research. This study aims to obtain empirical evidence of the influence of leadership, motivation, and job satisfaction on employee performance at PT Karya Indah Lestari, Berau Regency, East Kalimantan. The research method used is descriptive verification analysis and multiple linear regression analysis. Data collection using questionnaires distributed to all employees using proportional random sampling techniques. The number of respondents collected was 85 people representing all employees working at PT Karya Indah Lestari, Berau Regency, East Kalimantan, who were selected randomly. The results of the descriptive analysis show that leadership, motivation, job satisfaction and employee performance are generally classified as very good. The results of the verification analysis, both partially and simultaneously, prove that leadership, motivation and job satisfaction have a positive and significant effect on employee performance, so the researcher suggests that they be maintained and improved further.
Co-Authors Dony Obara Farida Yuliaty KOSASIH KOSASIH, KOSASIH Ngakan Made Bayu Aditya Sadrak Siregar Sobarna Kartamiharja Vip Paramarta