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All Journal At-Tamwil: Journal of Islamic Economics and Finance Al-ihsan : Journal of Community Development in Islamic Studies
Nur Jannah
Universitas Islam 45
Religion Economics, Econometrics & Finance Education Social Sciences Other

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Pengaruh Kualitas Layanan, Produk Dan Jumlah Bagi Hasil Deposito Terhadap Kepuasan Nasabah Di BTN Syariah Kantor Cabang Bekasi Nur Jannah; Fajri Ryan Isnandar
At-Tamwil: Journal of Islamic Economics and Finance Vol 2 No 1 (2023): At-Tamwil: Journal of Islamic Economics and Finance
Publisher : LPPM Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/attamwil.v2i1.7067

Abstract

This study aims to examine how BTN Syariah Bekasi branch office customer satisfaction is related to service quality, product and profit sharing amount. The research method uses quantitative research with data collection techniques through observation, documentation, and distributing questionnaires to 82 respondents. The results of the research show that the quality of service, product quality and the amount of profit sharing on deposits affect customer satisfaction either partially or simultaneously. This indicates that customer satisfaction at the BTN Syariah Bekasi Branch Office needs development for the BTN iB On Call deposit product through strategy and evaluation of these products with the hope that in the future customers will have the same interest as the BTN iB deposit product.
PEMBUKUAN KEUANGAN BERBASIS DIGITAL MENGGUNAKAN APLIKASI BUKU KAS Nur Jannah; Rafika Rahmawati; Siti Mardiah; Mas Deden Tirtajaya; Arief Widyananto
Al-Ihsan: Journal of Community Development in Islamic Studies Vol 2 No 1 (2023): Al-ihsan : Journal of Community Development in Islamic Studies
Publisher : LPPM Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/alihsan.v2i1.7045

Abstract

There are several UMKM food stalls in Rawa Pasung village rt.rw 001/004 that have not recorded transactions in the books this is due to a lack of knowledge of the importance of financial management, as well as lack of skills in operating bookkeeping through digital applications. Based on these problems, KKN participants want to help introduce digital-based bookkeeping which is supported by the emergence of software that can be used to do bookkeeping using a digital-based application, namely the cash book application. This activity was attended by five participants with the methods of discussion and education, socialization, training and evaluation. With the aim of MSME actors in Rawa Pasung Village being able to practice business bookkeeping using a cash book application so that they can monitor their finances quickly and accurately. This Real Work Lecture activity has been carried out since February 7, 2022 - March 4, 2022. The results of these activities have a very positive impact on the business finances of the shop owners to increase knowledge and innovation in doing bookkeeping and are interested in using this digital application for the long term because This cash book application makes it easy for shop owners to record anytime and anywhere.
Co-Authors Arief Widyananto Fajri Ryan Isnandar Mas Deden Tirtajaya Rafika Rahmawati Siti Mardiah