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All Journal Trikonomika: Jurnal Ekonomi Prestise: Jurnal Pengabdian Kepada Masyarakat Bidang Ekonomi dan Bisnis
Erry S.R. Pangestu
Universitas Pasundan
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : Trikonomika: Jurnal Ekonomi

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SERVICE QUALITY OF GOODS AND SERVICES PROCUREMENT UNITS TOWARDS CUSTOMER’S SATISFACTION Bayu Indra Setia; Atty Tri Juniarti; Rohmat Sarman; Erry S.R. Pangestu
TRIKONOMIKA Vol 19 No 1 (2020): June Edition
Publisher : Faculty of Economics and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (708.636 KB) | DOI: 10.23969/trikonomika.v19i1.3072

Abstract

Subang District has become surprisingly attractive by the existence of Patimban Port. The presence of investor has given impacts to the number of studies and works requiring the performance of Procurement Service Units (trans. Unit Layanan Pengadaan – ULP) of goods and services that satisfy customers, namely the Regional Work Unit (trans. Satuan Kerja Perangkat Daerah – SKPD) and Partners. Method used are descriptive and verifiative by using path analysis. The service quality is measured with the dimensions of tangible, empathy, responsiveness, reliability, and assurance. The descriptive result showed that service quality and customers’ satisfaction were pretty good and dimension of responsiveness had smallest average score as well. Meanwhile, the verificative result showed that there were positive and significant effects, both simultaneously and partially, on the dimension of empathy, responsiveness, reliability, and assurance towards customers’ satisfaction.
Co-Authors Atty Tri Juniarti Bayu Indra Setia Bayu Indra Setia Erik Syawal Alghifari Sarman, Rohmat Yogi Suprayogi