Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi
Muchsin Saggaff Shihab
Program Studi Magister Manajemen, Universitas Sriwijaya Palembang
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
THE INFLUENCE OF REGISTRATION SERVICE QUALITY AND TRUST ON OUTPATIENT SATISFACTION UNDER BPJS HEALTH INSURANCE GUARANTEE AT HERMINA PALEMBANG HOSPITAL Elvi Indahwati; Marlina Widiyanti; Muchsin Saggaff Shihab; Aslamia Rosa
Jurnal Ekonomi Vol. 12 No. 3 (2023): Jurnal Ekonomi, 2023, September
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of registration service quality and trust on outpatient satisfaction under BPJS Health Insurance guarantee at Hermina Palembang Hospital. The population of this study consisted of outpatient BPJS Health Insurance patients at Hermina Palembang Hospital during the period of 2022-2023, totaling 102,360 respondents. The sample for this study is 123 respondents who are outpatient BPJS Health Insurance patients at Hermina Palembang Hospital during the period of 2022-2023, selected using purposive sampling technique. The results of multiple linear regression analysis show that registration service quality and trust have a positive and significant influence on patient satisfaction. In terms of service quality, the management of Hermina Palembang Hospital is expected to evaluate the factors causing frequent congestion in the outpatient registration process under BPJS Health Insurance. Regarding trust, it is recommended to evaluate the service providers in order to improve the quality of service delivery. The addition of information staff is perceived as necessary to provide assistance to patients in need.
Co-Authors Aslamia Rosa Elvi Indahwati Marlina Widiyanti