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This Author published in this journals
All Journal Jurnal Inovasi Bisnis (Inovbiz) Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH)
Jann Hidajat Tjakraatmadja
Institut Teknologi Bandung
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Proposed Knowledge Management System to Improve Corporate Digital Learning Development Project in PT X Budi Kristanto; Jann Hidajat Tjakraatmadja; Rudy Bekti
Inovbiz: Jurnal Inovasi Bisnis Vol 11, No 1 (2023)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v11i1.3223

Abstract

Digital learning has become one of the effective methods to improve learners' knowledge and skills, especially in the current digital era that is rapidly developing. PT X, as a digital learning solution provider in Indonesia, sees that optimizing production in corporate digital learning development projects is very necessary at this time. The rapidly changing character of digital business, the complexity of the project process, and the large amount of learning material from clients with various backgrounds in industries require a knowledge management approach to improve it. This research begins by assessing the readiness of knowledge management in PT X using Asian Productivity Organization (APO) Knowledge Management Tools and semi-structured interviews. The implementation of knowledge management is presented in a design to form four organizational enablers and KM initiatives complete with their implementation schedules.
Urgency of Managing Digitalization in Higher Education Susanti Saragih; Jann Hidajat Tjakraatmadja; Andika Putra Pratama
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 6 No. 1 (2023): Specific Issue
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v6i1.1339

Abstract

The digital transformation of higher education institutions has become one of the most significant trends in recent years. Unfortunately, this change is facing many challenges and pitfalls. Therefore, understanding how to manage digitalization amid continuous change should be a top priority for leaders of higher education institutions. This article reviews previous research focused on digitalization in higher education. Using non-systematic literature methods, it starts by summarizing the main driving forces, barriers, and pitfalls of digitalization in higher education. The selected papers were chosen based on their relevance to the article's purpose. The findings discuss the four main elements of managing digitalization in higher education. These four elements should be a priority in universities' strategy. Finally, the proposed framework in this article is expected to contribute to developing theory and practice in managing digitalization in higher education.
Proposed Knowledge Management System to Improve Corporate Digital Learning Development Project in PT X Budi Kristanto; Jann Hidajat Tjakraatmadja; Rudy Bekti
Inovbiz: Jurnal Inovasi Bisnis Vol 11, No 1 (2023)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v11i1.3223

Abstract

Digital learning has become one of the effective methods to improve learners' knowledge and skills, especially in the current digital era that is rapidly developing. PT X, as a digital learning solution provider in Indonesia, sees that optimizing production in corporate digital learning development projects is very necessary at this time. The rapidly changing character of digital business, the complexity of the project process, and the large amount of learning material from clients with various backgrounds in industries require a knowledge management approach to improve it. This research begins by assessing the readiness of knowledge management in PT X using Asian Productivity Organization (APO) Knowledge Management Tools and semi-structured interviews. The implementation of knowledge management is presented in a design to form four organizational enablers and KM initiatives complete with their implementation schedules.
Implementing Knowledge Management To Increase Business Support Department Performance At PT Samafitro Irvansyah Rachman; Jann Hidajat Tjakraatmadja
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.8219

Abstract

The research objectives are to define the key knowledge required to increase the NPS Score. To define the strategy of improvement in knowledge management for the Business Support Department Team to reach the targeted NPS Score. This research employs a qualitative approach to explore the implementation of knowledge management in enhancing the performance of the business support department at PT Samafitro. The research identified key knowledge required to improve the NPS Score, including updated standard procedures, structured training programs, integrated knowledge management (KM) systems, and enhanced employee awareness supported by technology. To achieve the targeted NPS Score, effective KM strategies were developed across four capability areas: Strategy, People, Process, and Content Management & Technology. These strategies include establishing dedicated KM teams, conducting competency mapping, integrating KM into project management, organizing regular knowledge-sharing sessions, and upgrading technological platforms. The findings demonstrate that a comprehensive and structured KM approach significantly enhances business performance and contributes to achieving higher customer satisfaction levels.
Co-Authors Andika Putra Pratama Budi Kristanto Irvansyah Rachman Rudy Bekti Susanti Saragih