Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Acton
Rahmad Hidayat
Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Abdurachman Saleh Situbondo
Environmental Science

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
TRANSPARANSI INFORMASI PELAYANAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN SITUBONDO Rahmad Hidayat; Hadi Wijono; Farida Hanum
ACTON Vol 14 No 1 (2018): MEI
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Abdurachman Saleh Situbondo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (311.532 KB)

Abstract

This study aimed to determine the Service Information Transparency in Department of Investment and One-Stop Integrated Services (DPMPTSP) of Situbondo Regency. The research method of this research was qualitative method. This research carried out descriptively in order to know and to describe the reality of the event. The data analysis had been done respectively starting with examining all available data from various sources; from interviews, from observations that had been written in field notes, from documents an drawing conclusions. The results of the study concluded that the transparency of information on business permit services in Department of Investment and Integrated One-Stop Services (DPMPTSP) of Situbondo Regency was not yet transparent in providing services to the customers. This could be seen from the management of public service that had not been published. The costs and time of service had not been transparent. The responsibilities were low such as discipline in terms of service time, promises that had not been fulfilled to customers. The service standards had not been published in the office rooms because the room was not adequate to serve the customers.
Co-Authors Farida Hanum Hadi Wijono