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All Journal Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Sains Terapan Pariwisata Journal of Multidimensional Management
Pasaribu
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Library & Information Science Physics Public Health Social Sciences Veterinary Other

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Journal : Journal of Multidimensional Management

 1 
The Influence of Compensation and Benefits on Employee Performance at Aston Batam Hotel and Residence Yogi, Yogi dirvana putra; Pasaribu
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.59

Abstract

This study investigates the influence of compensation and benefits on employee performance in the hospitality industry, with a case study at Aston Batam Hotel and Residence, Indonesia. A quantitative approach with a causal-associative design was employed, involving 82 employees selected using convenience sampling. Data were collected through a structured questionnaire measured on a five-point Likert scale and analyzed using multiple linear regression with SPSS 26.0, including validity, reliability, and classical assumption tests. The results reveal that compensation and benefits, both individually and simultaneously, do not have a significant effect on employee performance, with a coefficient of determination (R²) of only 0.030. This finding suggests that compensation and benefits explain merely 3% of performance variance, while 97% is influenced by other factors such as motivation, leadership, organizational culture, and workplace environment. The study highlights the need for hotel management to adopt a more comprehensive human resource strategy that integrates financial and non-financial rewards with leadership development and organizational support to enhance employee performance and sustain competitiveness in the hospitality industry.
The influence of location and ambient conditions on repurchase intention at Dendivila Coffee Saniangbaka Solok Yuniar, Vina; Pasaribu
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.79

Abstract

This study examines how location and ambient conditions, treated as core servicescape cues, shape repurchase intention at a lakeside coffee shop in Solok, Indonesia. Using a quantitative, causal-associative design, we surveyed customers with five-point Likert measures and analyzed the data with multiple linear regression (n = 118; purposive sampling). Measurement quality checks covered normality, heteroscedasticity, and multicollinearity diagnostics, and model adequacy was assessed with F-tests and adjusted R². Both predictors were significant: location (β = 0.389, p < .001) and ambient conditions (β = 0.330, p < .001). The model explains 41.4% of the variance in repurchase intention (adjusted R² = 0.414; F(2,115) = 42.40, p < .001), indicating medium practical effects. The contribution is the contextualization of servicescape effects in a peri-urban, view-centric setting where access, visibility, thermal comfort, and music audibility can fluctuate with weather and visitor density. From a managerial perspective, prioritizing clear access and parking, improving pedestrian visibility, regulating temperature and airflow, and calibrating music by time of day are actionable levers to stabilize repeat patronage. Future research should incorporate additional servicescape dimensions (for example, layout and signage), test mediation by satisfaction or perceived value, and validate the measurement model using confirmatory factor analysis.
The Influence of Education Level and Work Experience on Employee Performance at Taman Nongsa Indah Village Batam Agnesti Novela; Pasaribu
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.80

Abstract

This study examines whether education level and work experience shape employee performance at Taman Nongsa Indah Village, Batam. Using a quantitative, associative cross-sectional design, all 60 permanent employees were surveyed (total sampling). Education level (13 indicators) and work experience (12 indicators) were measured via structured questionnaires; performance used company evaluation data. After meeting classical assumptions, multiple linear regression showed: education level had no significant effect on performance (t = 1.077, p = 0.286); work experience had a negative, significant effect (t = −2.948, p = 0.005; β = −0.432); jointly, both predictors were significant (F = 4.537, p = 0.015) with R² = 0.137. Descriptively, performance averaged 81.63—below the company target of 85. The counter-intuitive negative effect of experience is discussed through burnout, complacency, technology-adaptation gaps, appraisal bias, and career-plateau issues. Managerial implications include anti-burnout initiatives, revitalized training (including digital upskilling), appraisal redesign to capture mentoring/complex problem-solving, clearer career paths, and performance-linked rewards. Future research should incorporate additional determinants (e.g., motivation, leadership, culture) and longitudinal designs to probe non-linear experience–performance dynamics.
Co-Authors Agnesti Novela Dania Fitri Ira Meirina Rangkuti, Putri Astri Tara Utari Yogi, Yogi dirvana putra Yuniar, Vina