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All Journal Jurnal Ilmu Administrasi Negara Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Amrizal Akmul
Universitas Puangrimaggalatung
Decision Sciences, Operations Research & Management Law, Crime, Criminology & Criminal Justice

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PENGARUH KOMPETENSI SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN PADA DINAS PERTANIAN DAN KETAHANAN PANGAN KABUPATEN WAJO Amrizal Akmul; Yudi Rafial Hadi; Hasfikah Hasfikah
Jurnal Ilmu Administrasi Negara Vol. 20 No. 1 (2023): Juni : Jurnal Ilmu Administrasi Negara
Publisher : Universitas Mbojo Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (118.04 KB) | DOI: 10.59050/jian.v20i1.199

Abstract

The background of this research is because the quality of services provided to the Agriculture and Food Security Service of Wajo Regency is not yet optimal, as there are still some employees who lack technical skills in carrying out their duties. The purpose of this study was to determine the effect of Human Resource Competence on Service Quality at the Agriculture and Food Security Office of Wajo Regency. The population in this study were the people who received services from the Wajo District Agriculture and Food Security Service for the last 2 months, totaling 28 people, all of whom were used as respondents using the saturated sample technique. Data collection was carried out using a questionnaire and documentation study. While the data analysis technique used is a quantitative descriptive analysis technique and associative analysis technique. The results of the study show that: Human Resource Competence has a strong influence on Service Quality at the Agriculture and Food Security Office of Wajo Regency. It is suggested to the leadership of the Agriculture and Food Security Service of Wajo Regency, that they can strive to improve the quality of their service to the community, namely through increasing the competence of human resources, in this case the employees who work in it together with other factors that affect the quality of service in their organization.
Strategi Pengembangan Pelayanan Publik dalam Meningkatkan Transparansi Penyaluran Bantuan di Kabupaten Wajo Amrizal Akmul; Sumarno Sumarno; Darmawan Darmawan; Andi Supriadi
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 1 No. 3 (2024): Juli : Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v1i3.138

Abstract

According to Articles 33 & 34 of the 1945 Constitution Law of the Republic of Indonesia, the state is tasked with protecting the entire Indonesia nation and promoting general welfare in realizing social justice for all Indonesia people. One of the government's strategies in realizing social welfare is to distribute social assistance (Law Number 11 of 2009). Based on the Regulation of the Minister of Finance (PMK) number 181 of 2012, social assistance (bansos) is assistance in the form of transfer of money, goods, or services by the central/regional government to the community to protect the community from the possibility of social losses, increase economic capabilities, and improve social welfare. This type of research is descriptive qualitative research. This research is to identify and analyze Public Service Development Strategies in Increasing Transparency of Aid Distribution in Wajo Regency. This study uses qualitative research methods in the research design. The results of interviews with Social Service employees and the community show that the public service development strategy in Wajo Regency focuses on the use of information technology, effective socialization, and an empathetic approach. Overall, the efforts made by the Social Service have brought positive changes in the distribution of social assistance in Wajo Regency, with an increase in public trust and satisfaction with the services provided.
Co-Authors Andi Supriadi Darmawan Darmawan Hasfikah Hasfikah Sumarno Sumarno Yudi Rafial Hadi