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All Journal JURNAL ADMINISTRASI PUBLIK RESLAJ: Religion Education Social Laa Roiba Journal
Very Y. Londa
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Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Pengaruh Kualitas Pelayanan Publik terhadap Kepatuhan Wajib Pajak Bumi dan Bangunan ( Studi di Kecamatan Remboken Kabupaten Minahasa) Tesalonika Vinolla Jeanneta Tompodung; Florence D. J. Lengkong; Very Y. Londa
JURNAL ADMINISTRASI PUBLIK Vol. 9 No. 3 (2023): JURNAL ADMINISTRASI PUBLIK
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jap.v9i3.49203

Abstract

One of the high and low compliance of taxpayers is influenced by the quality of service. The better the quality of service, the higher the level of taxpayer compliance. The purpose of this study was to find out how much influence the quality of public services has on the compliance of land and building taxpayers. The research method used is a quantitative research method. The sample in this research is the people in Remboken District who are registered as Land and Building Taxpayers with 100 respondents. The results obtained, namely the Quality of Public Services has a positive effect on Land and Building Taxpayer Compliance as indicated by the regression equation Y = 36.417 + 0.804X and hypothesis testing with the t-test which shows the value of t count = 3.023 more than the value of t table = 1.984 with Sig level 0.016 <0.05 so that H0 is rejected and Ha is accepted. The magnitude of the influence is indicated by the coefficient of determination of 0.616, which means that the influence of the Quality of Public Services on Compliance with Land and Building Taxpayers is 61.6%.
Peningkatan Pelayanan Perizinan Online Melalui Inovasi Aplikasi Surabaya Single Window (SSW) Alpha Diana Hertati; Binti Azizatun Nafi’ah; Katerina Bataha; Very Y. Londa; Donald K. Monintja
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 5 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i5.1512

Abstract

In order to maximise public services as a support system for government administration, ongoing innovation is needed to raise the standard of public services. This study uses a qualitative methodology that involves creating a complex description, looking up words, compiling in-depth reports from respondents' perspectives, and studying real-world scenarios linked to enhancing online licencing services in the city of Surabaya via the SSW Alfa application programme. Research methods with qualitative descriptive and study focus include relative advance, Compatibility, Complexity, Trialability and Observability. Data analysis is based on the interactive data model from Miles and Huberman which consists of three activity flows that occur simultaneously, namely: data condensation, data presentation, and verification withdrawal. The results of the study show that SSW Alpha is based on: 1) Relative Advantage, the community is given the advantage of having easy access to permits; 2) Compatibility, there is a discrepancy in the flow of licensing and authority signing with previous innovations, therefore old innovations are no longer used; 3) Complexity, still complicated and trouble occurs and there are still incomplete files; 4) Triability, through the trial stages before the application is launched to the public; 5) Observability, making it easy for the public to observe and monitor the permit filing process and the convenience of officials to easily obtain licensing data.
Co-Authors Binti Azizatun Nafi’ah Diana Hertati Donald K. Monintja Florence D. J. Lengkong Katerina Bataha Tesalonika Vinolla Jeanneta Tompodung