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All Journal Jurnal Keuangan dan Perbankan Syariah Journal of Islamic Economics Business (JIsEb)
Hani Meilita Purnama Subardi
IAIN Pontianak
Economics, Econometrics & Finance Social Sciences

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COMPARISON OF STUDENT SATISFACTION BETWEEN ONLINE AND OFFLINE LEARNING USING SERVQUAL DATA ANALYSIS AND CARTESIAN DIAGRAMS IN FACULTY OF ISLAMIC ECONOMICS AND BUSINESS ISLAM IAIN PONTIANAK Hani Meilita Purnama Subardi; tirofirman man firman
Journal of Islamic Economy and Business (JIsEB) Vol. 2 No. 1 (2023): Journal of Islamic Economics and Business (JISEB)
Publisher : Fakultas Ekonomi dan Bisnis Islam

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Abstract

This research was conducted to determine student satisfaction in online and offline learning for students of the Islamic Economics Study Program at the Pontianak Islamic Institute in 2022. The data used in this research is data on the number of students in semester 1 and semester 7 using Servqual data analysis and Cartesian diagrams. The Servqual test results from this research found that the performance of the Sharia Economics study program at FEBI IAIN Pontianak was above the expectations of students who carried out online teaching and learning. while the Cartesian Diagram shows that the distribution of 28 question attributes for students studying face-to-face shows that performance is in line with student expectations based on questions 2, 3, 4, 9, 15, 17, 23 and 26, while online learning is included in the category these are question items 4, 7, 8, 10, 21, 25 and 27. Lastly, the Customer Satisfaction Index (CSI) test results showed a result of 80.36%, meaning that students who studied face-to-face in semester 1 were satisfied with the service performance provided by the Sharia Economics Study Program FEBI IAIN Pontianak, while the online CSI result was 71, 94%, meaning that students who were online in semester 7 were quite satisfied with the service performance provided by the Sharia Economics Study Program FEBI IAIN Pontianak.
Islamic Fintech Innovation as an Instrument of Finansial Literacy and Inclusion in The Collection of Islamic Funds (ZISWAF) in Indonesia Hani Meilita Purnama Subardi; Ismail Ruslan; Zaenuddin Zaenuddin; Pratiwi Kurniati; Luthfiah; Oriah Akir; Lulu Qomariyah
Jurnal Keuangan dan Perbankan Syariah Vol 5 No 1 (2026): April 2026
Publisher : FAKULTAS EKONOMI DAN BISNIS ISLAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24260/jkubs.v5i1.6340

Abstract

Purpose: This study aims to analyze the forms of fintech innovation developed by zakat management institutions, namely BAZNAS, Rumah Zakat, and Dompet Dhuafa, and to examine the contribution of Islamic financial technology (fintech) in enhancing financial literacy and inclusion in the collection of Islamic social funds (ZISWAF) in Indonesia amid the rapid growth of digital technology. Design/methodology/approach: This study employs a Systematic Literature Review (SLR) approach by reviewing 24 national and international journals with ISSN/E-ISSN published between 2021 and 2025. The data were collected through Google Scholar and analyzed systematically to identify patterns, innovations, and the role of fintech in Islamic social fund collection. Research Findings: The findings reveal that zakat institutions such as BAZNAS, Rumah Zakat, and Dompet Dhuafa have developed various digital innovations, including online zakat applications, Islamic e-wallets, zakat calculators, and real-time reporting systems to improve transparency and accessibility. Furthermore, Islamic fintech significantly contributes to increasing public participation through digital education, strengthening muzakki trust, and improving the effectiveness and efficiency of ZISWAF collection. Contribution/Originality/Novelty: This study contributes to the growing literature on Islamic fintech by providing a comprehensive review of digital innovations implemented by zakat institutions and highlighting the role of fintech in strengthening literacy and inclusion in Islamic social finance. The study also emphasizes the importance of collaboration among zakat institutions, regulators, and digital service providers to achieve sustainable zakat literacy and inclusion aligned with sharia principles.
Co-Authors Ismail Ruslan Lulu Qomariyah Luthfiah Oriah Akir Pratiwi Kurniati tirofirman man firman Zaenuddin Zaenuddin