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All Journal Health Notions International Journal of Advanced Health Science and Technology Jurnal Keperawatan Frontiers in Community Service and Empowerment Jurnal Keperawatan (e-Journal)
Indriatie Indriatie, Indriatie
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Humanities Dentistry Electrical & Electronics Engineering Engineering Health Professions Medicine & Pharmacology Nursing Public Health Other

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Journal : Health Notions

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Nurses Caring and Patient’s Satisfaction at Internal Medicine Unit of Dr. Soetomo Hospital, Surabaya Hasanah, Nur; Indriatie, Indriatie; Padoli, Padoli; Saudah, Noer
Health Notions Vol 1 No 1 (2017): January-March 2017
Publisher : Humanistic Network for Science and Technology (Address: Cemara street 25, Ds/Kec Sukorejo, Ponorogo, East Java, Indonesia 63453)

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Abstract

Patient’s satisfaction is crucial for a hospital, and nursing as an integral part of health care in hospitals also determine the level of patient’s satisfaction. At the order of the clinic nurses deal directly with the public as their client. A direct relationship between the nurse and the client need a behaviour that can be accepted by the whole society. Caring as one of the basic values of nursing, is a phenomenon that affects the way to think, feel and relate to others. This study aimed to analyze the relationship between the nurses caring with patient’s satisfaction by using cross sectional design. Population of this study was patients who were treated in Internal Medicine Unit of Dr. Soetomo Hospital in November 2015. The sample size was 75 people, who were selected  by simple random sampling technique. Data collection was done by filling out the questionnaire, then anayzed by using Chi-square test. Results showed 57.33% of the patients gave judgment of satisfactory to nurse caring behaviour and 42.67% gave a good assessment. 62.67% of the patients said they were satisfied with the caring services. There was a significant relationship between nurses caring with patient satisfaction.
Co-Authors Adin Muafiro Aulia Alifiah, Ninda Putri Hidayat, Enung Mardiyana Mardiyana, Enung Noer Saudah, Noer Novitasari, Aida NUR HASANAH Nur Hasanah Padoli Padoli, Padoli Soelistyowati, Endang Zara Eka Putri, Ananda