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All Journal Instal : Jurnal Komputer Al'Adzkiya International of Computer Science and Information Technology Journal
Yanty Faradillah Siahaan, Yanty Faradillah
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Computer Science & IT Decision Sciences, Operations Research & Management

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Batik Information Based E-Commerce Dermawan, Abdillah; Siahaan, Yanty Faradillah; Andriana, Septiana Deni
Al'adzkiya International of Computer Science and Information Technology (AIoCSIT) Journal Vol 1, No 2 (2020)
Publisher : Al'Adzkiya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55311/aiocsit.v1i2.88

Abstract

Traditional batik as a cultural heritage contains the value of local wisdom or cultural heritage (heritage) and the art of batik is one of the cultural products known from our ancestors. The sales of batik made by Small and Medium Enterprises (SMEs) in the country are still very potential, and try to expand their sales distribution abroad through export channels. In today's digital era, introducing batik to the world is quite easy. Just post it on social media, people will see it, but that doesn't mean they will understand. Therefore, to help Batik SMEs players in providing an understanding of batik, we need a system in which the system, apart from providing information about batik, can also be used for buying and selling transactions. The development of this system uses the waterfall method and system design uses UML. The result of this research is a website-based application that can be used by batik craftsmen in providing information about batik and also can make buying and selling transactions online.
BRI BANK INFORMATION SYSTEM AUDIT BASED ON CUSTOMER TRANSACTIONS IN MEDAN CITY Siahaan, yanty faradillah; Rivaldo, Samuel; Mhd. Kabul Maulana; Ramadhani Syahputra Ritonga; lubis, M.Ginda rizky mulia; saragih, Dinda sabrina; Sarah tsabitah; Alfia syahmadina; laia, Tanira; safilla dwi mahirah; Rio Febrian
Bahasa Indonesia Vol 17 No 06 (2025): Instal : Jurnal Komputer
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jurnalinstall.v17i06.396

Abstract

The era of digital transformation has brought fundamental changes to the banking industry in Indonesia, encouraging banks to optimize information systems to improve service quality and maintain customer loyalty. This study focuses on Bank Rakyat Indonesia (BRI) in Medan City, which is the economic center of North Sumatra with a high level of competition. In this context, information system audits are important to assess the reliability, security, and effectiveness of existing systems. This study aims to evaluate the effect of service quality and customer satisfaction on BRI customer loyalty, as well as to analyze the impact of information technology implementation in improving service quality. The methods used in this study include qualitative and quantitative analysis, with data collection through questionnaires distributed to BRI customers in Medan. The results of the study indicate that there is a significant effect between service quality and customer satisfaction on loyalty. In addition, the digital transformation carried out by BRI, including the implementation of the COBIT and ISO 31000 frameworks, has improved operational efficiency and data security. However, BRI also faces challenges in adapting to changing regulations and strengthening cybersecurity systems. These findings provide valuable insights for BRI management in optimizing more effective information systems and marketing strategies, and emphasize the importance of a customer-centric approach in improving customer experience. Recommendations for BRI include strengthening risk management and utilizing demographic data for more targeted product development, in order to maintain customer loyalty in the increasingly digital era.
Co-Authors Alfia syahmadina Andriana, Septiana Deni Dermawan, Abdillah laia, Tanira lubis, M.Ginda rizky mulia Mhd. Kabul Maulana Ramadhani Syahputra Ritonga Rio Febrian Rivaldo, Samuel safilla dwi mahirah saragih, Dinda sabrina Sarah tsabitah