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Faktor-Faktor Kepuasan Pelanggan: Literature Review Hengki Siswo Utomo; Mardani Mardani; Tubagus Regiasa Fajar
Prosiding Amal Insani Foundation Vol. 2 (2023): PROSIDING NASIONAL
Publisher : Amal Insani Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56721/prosalif.v2.2023.59

Abstract

Previous or relevant research is fundamental in a study or scientific article. Prior or relevant research strengthens the theory and phenomenon of the relationship or influence between variables. This article reviews the factors that influence customer satisfaction in a study of the Marketing Management literature. The results of this literature review article are Service Quality affects Customer Satisfaction.