Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Tekno Mesin
Ru (Jiun Shen) Lee Tzong
Unknown Affiliation
Control & Systems Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Service Quality Evaluation Under Bi-directional Perspective: An Initial Survey and Opportunities for Investigation Agung Sutrisno; Ru (Jiun Shen) Lee Tzong
Jurnal Tekno Mesin Vol. 1 No. 3 (2015)
Publisher : Fakultas Teknik Jurusan Teknik Mesin Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Service quality is very important to improve competitive advantage of industrial organizations. This paper presents a summary on some research gaps within current service quality measurement models and explores the possibility to extend study on interactive service quality arena. The content of the paper is commenced by preliminary literature review to previous works related to service quality measurement models, interactive service quality, some observable gaps on interactive service quality measurement models. At conclusion, some directions for further studies are presented.
Co-Authors Agung Sutrisno